Head of Service, Ubi

Inchcape; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading automotive services company in Singapore seeks a Head of Services to lead and manage the full operation of the Service Centre. You will oversee after-sales service activities, manage profitability, and enhance customer experience. The ideal candidate has a Degree in Mechanical Engineering, at least 5 years of relevant experience, and strong leadership skills. Weekend work may be required, compensated with time off.

Qualifications

• Minimum 5 years of working experience in a similar capacity, including leading a team.
• Strong communicator with good problem-solving and people management skills.

Responsibilities

• Oversee entire Service Centre operations and manage after-sales service activities.
• Responsible for Service Centre’s profit and loss tracking.
• Enhance Service Centre operation to create good customer journey.

Skills

Team leadership

Problem solving

Communication

Education

Degree/Diploma in Mechanical Engineering

Job description

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Do you want to develop world‑class skills, build a brilliant career and thrive within a highly supportive team? Here, you’ll be set up to deliver your best work with the backing of colleagues and mentors who have a genuine care for your wellbeing.

You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands and delivering great experiences for our customers.

There are countless opportunities for you to take on, learn from the best and realize your potential. If you’re looking to accelerate your progress and make a big impact in a collaborative, winning team, then your bright future starts here.

Our Mechanical Services team is looking for a Head of Services to lead and manage the full operation of the Service Centre, ensuring efficient workflows while driving the centre’s overall P&L performance.

What you’ll do

• Oversee entire Service Centre operations and manage after‑sales service activities to efficiency and productivity.
• Responsible for Service Centre’s profit and loss by tracking sales numbers to ensure profitability/cost management of the Service Centre is met.
• Assist to define and direct activities to meet financial targets.
• Responsible for the Service Centre Customer Service Index level.
• Enhance Service Centre operation to create good customer journey and experience.
• Ensure Standardized procedure and processes for Service Centre and Workshop.
• Ensure workshop facilities are well maintained meeting WHS requirements.
• Lead a team of service personnel to provide quality automotive maintenance and service to customer.
• Work closely with stakeholders (Eg, Brands Principals, Internal Departments, etc) to ensure good understanding, relationship, and teamwork to meet Company expectation.
• To manage and resolve customer complaint.

About you

• Degree/Diploma in Mechanical Engineering with minimum 5 years of working experience in a similar capacity, including leading a team.
• Strong communicator with good problem solving and people management skills.
• Win‑win mentality; decisive, sharp and acute thinking in critical moments to create wins for customers and company.
• Comfortable to work on alternate Saturday/Sunday mornings. Time off for equivalent hours will be provided to compensate for weekend work.

For any technical support please email to [e-mail]