Head of Sales and Customer Service, B2C Services

Wilson; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading B2C services company in Singapore is seeking a driven Head of Sales & Customer Service. This role focuses on driving commercial success and leading a team to meet enrolment growth and customer retention targets. The ideal candidate will have a strong background in B2C sales, exceptional leadership skills, and a passion for outstanding customer service. This position offers an opportunity to influence key business operations and ensure high service excellence within the Centre.

Qualifications

• Proven track record in managing sales teams in a B2C environment.
• Strong commercial acumen and passion for customer experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Formulate and execute sales strategies at the Centre level.
• Oversee performance and development of the Customer Service & Sales team.
• Manage enrolment planning and student retention.

Skills

Sales strategy development

Customer service excellence

Team leadership

Communication skills

Job description

Our client, a B2C Services Company is seeking a highly driven and customer-focused leader to join us them as the Head of Sales & Customer Service. This role is responsible for driving the commercial success of the Centre, leading a team to achieve ambitious enrolment growth and customer retention targets while upholding strong service excellence standards. As a key business leader, you will collaborate closely with various stakeholders to ensure seamless Centre operations and the delivery of an exceptional experience.

Responsibilities:

• Take ownership of formulating and executing sales strategies at Centre level, including demand generation, conversion optimisation, and brand-building initiatives.
• Oversee the performance, motivation, and development of the Customer Service & Sales team, ensuring that parents’ enquiries, feedback, and concerns are handled professionally and effectively.
• Work alongside the Academic Director to manage enrolment planning and student retention, aligned with market needs and overall business objectives.

Requirements:

• Proven track record in managing sales teams within a B2C environment, ideally possessing experience in retail, consumer services, hospitality, or education industries.
• Strong commercial acumen, people leadership capabilities, and a passion for delivering outstanding customer experience.
• Excellent communication and interpersonal skills are essential, together with the ability to build rapport across all levels and manage change in a dynamic and fast-paced setting.

Interested? Here’s what to do next:

Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability.

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Singapore Employment Agency Personnel No.: R1109150

Singapore Employment Agency License No: 16S8069

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