Head of Product Communications

Rida.ai; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An innovative logistics technology company in Singapore is seeking a Head of Product & Strategic Communications. In this pivotal role, you will lead the creation of technical documentation and manage internal communications across teams. You will also drive marketing strategies for product launches and ensure your team's work aligns with broader company goals. A background in technical writing and marketing is essential, alongside strong collaboration skills. Join a fast-paced environment where you can have a significant impact and grow your career.

Benefits

Market-aligned salary

Performance bonuses

Growth opportunities

Qualifications

• 4+ years of experience creating and maintaining technical product documentation.
• Experience in product marketing and external communications is desirable.
• Familiarity with developer documentation and diagramming tools.

Responsibilities

• Lead technical documentation and user enablement materials for products.
• Manage UI/UX designers and oversee documentation continuity.
• Drive internal visibility across teams through structured communications.

Skills

Technical documentation

Product marketing

Project management

Communication

Collaboration with engineers

Tools

Miro

Figma

Job description

We are AI-powered start up seeking to disrupting logistics and last-mile deliveries.

We are hiring a Head of Product & Strategic Communications to lead communication and documentation across internal cross‑functional teams, customers, and external stakeholders.

Core Responsibilities

1. Product Documentation

• Lead technical documentation and user enablement materials for all products and platform features — ensure new feature development, changelogs, and onboarding flows are up‑to‑date and structured — by working closely with tech & product teams
• Lead the creation and management of low‑level technical documentation, including schema references, API docs (if applicable), backend workflows, and infrastructure diagrams—bridging the gap between product and engineering.
• Manage UI/UX designer(s) and oversee design handoffs, documentation, and continuity from product discovery to go‑to‑market delivery.
• Ensure design and documentation output aligns with broader product marketing and customer education goals.

2. Product Marketing

• Own the end‑to‑end GTM comms for new product features and updates—bridging product, ops, and commercial messaging.
• Translate technical features into business outcomes for customers, partners, and investors.
• Manage external channels and comms agencies for social media, press, and media alignment—ensuring our messaging reflects our innovation and operational leadership.

3. Internal Communications

• Drive internal visibility and alignment across teams through structured communications (standups, sprint planning summaries, key decisions, company updates, product launch briefings, etc.)
• Work with team to build AI‑powered scalable documentation standards and tooling integrated with retrieval and LLM‑powered workflows;
• Creating a self‑serve documentation and comms layer that reduces ops burden, increases speed, and scales trust.

Qualifications

• Experience: 4+ years professional experience in creating and maintaining technical product documentation (e.g. user onboarding guides, API documentation, change logs, etc.) in tech or SaaS environments; and ideally product marketing & external comms as well
• Familiarity with developer documentation tools and basic diagramming tools (e.g., Miro, Figma).
• Ability to work closely with engineers and product managers to understand complex features and systems.

What We Offer

• Impactful Role: Join a small, ambitious team disrupting logistics in Singapore. Have a direct hand in shaping our product strategy, design standards, and user experiences. Work side‑by‑side with C‑level execs.
• Growth Opportunities: Accelerate your career, expand leadership skills, and take on significant responsibilities fast. We promote based on merit and impact—not tenure or age.
• Competitive Package: Market‑aligned salary, benefits, and performance bonuses.
• Cutting‑Edge Environment: Work at the intersection of AI, operations, and design. Collaborate with technologists and innovators pushing the boundaries of last‑mile delivery.