Head of Department Leisure Travel

Global Travel Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading travel company in Singapore is seeking a Head of Department for Leisure Travel to drive business growth and manage operations. The ideal candidate has 5-10 years of experience in the travel industry, specifically in leisure travel operations. Responsibilities include defining strategies, leading the team, and developing new revenue streams while ensuring high service standards and operational excellence. This role requires strong leadership and communication skills.

Qualifications

• 5 - 10 years of experience in the travel industry, with significant exposure to leisure travel operations.
• Proven track record in a leadership role, managing teams and P&L responsibility.
• Strong negotiation, presentation, and communication skills.

Responsibilities

• Define and execute strategies for the Leisure Travel business.
• Lead and develop the Leisure Travel team.
• Identify and develop new revenue streams across leisure travel.

Skills

Leadership

Business development

Negotiation skills

Communication skills

Analytical skills

Education

Degree or diploma in Business, Hospitality, Tourism

Job description

Role Purpose

The Head of Department – Leisure Travel is responsible for leading and growing the company’s Leisure Travel business. This role focuses on business development, revenue growth, product strategy, and team leadership, while ensuring high service standards and smooth day-to-day operations.

Key Responsibilities

Leadership & Management

• Define and execute the short- and long-term strategy for the Leisure Travel business, aligned with the company’s overall goals.
• Lead, mentor, and develop the Leisure Travel team, fostering a high-performance, customer-centric, and accountable culture.
• Set departmental KPIs, budgets, and revenue targets; monitor performance and implement corrective actions where necessary.

Business Development & Revenue Growth

• Identify and develop new revenue streams across leisure travel, group travel, wholesale offerings, and niche segments; oversee the design, pricing, and launch of travel products and packages aligned with evolving customer preferences.
• Build and maintain strong relationships with airlines, hotels, tour operators, cruise lines, and destination management companies to secure strategic collaborations and enhance product offerings.
• Lead contract negotiations and key supplier agreements to maximise margins, competitiveness, and long-term business value.
• Drive sales campaigns, promotions, and customer acquisition initiatives; monitor market trends, competitor activity, and customer insights to refine product strategy and positioning.

Operational Excellence & Governance

• Ensure efficient operational processes across booking, fulfilment, after-sales support, and issue resolution.
• Work closely with Finance, HR, IT, and Operations to ensure smooth end-to-end service delivery.
• Monitor departmental performance, budgets, and profitability.

Key Requirements

Experience

• 5 - 10 years of experience in the travel industry, with significant exposure to leisure travel operations and business development.
• Proven track record in a leadership role, managing teams and P&L responsibility.
• Demonstrated success in driving revenue growth, product expansion, and strategic partnerships.
• Strong negotiation, presentation, and communication skills.

Qualifications

• Degree or diploma in Business, Hospitality, Tourism, or a related field preferred.
• Relevant industry certifications or professional qualifications are an advantage.