Head of Customer Service — Growth & Impact Leader

ACCA Careers; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A premier gymnastics academy in Singapore is seeking a Head of Customer Service responsible for leading a customer service team and ensuring operational excellence. This role requires strong interpersonal and problem-solving skills, along with a proactive approach to team management and service performance. Candidates with experience in customer-facing roles and a passion for creating impactful experiences are encouraged to apply. The position offers permanent employment and opportunities for growth within the enriching services industry.

Benefits

Permanent position

Accelerated growth opportunities

Supportive work culture

Qualifications

• Confident communicator with strong interpersonal skills.
• Self-starter thriving in dynamic environments.
• Experience in customer-facing roles preferred.

Responsibilities

• Coach and inspire a customer service team.
• Oversee CRM and POS systems.
• Report on service performance and productivity.

Skills

Strong interpersonal skills

Problem-solving skills

Data literacy

Leadership potential

Adaptability

Tools

CRM software

POS systems

Excel

Job description

A premier gymnastics academy in Singapore is seeking a Head of Customer Service responsible for leading a customer service team and ensuring operational excellence. This role requires strong interpersonal and problem-solving skills, along with a proactive approach to team management and service performance. Candidates with experience in customer-facing roles and a passion for creating impactful experiences are encouraged to apply. The position offers permanent employment and opportunities for growth within the enriching services industry.