Head Chocolatier
Department: Production
Reports To: Managing Director / General Manager
Employment Type: Full-time
Position Overview
The Head Chocolatier will lead and oversee the entire chocolate production operations—from recipe development to product fulfilment. This role is responsible for managing a team of chocolatiers and production staff, ensuring the highest standards of quality, consistency, and efficiency. The Head Chocolatier will also drive innovation through new product development (R&D) to strengthen the company’s product portfolio and brand identity.
Key Responsibilities
1. Production Management
- Lead, train, and supervise the production team to ensure smooth daily operations.
- Oversee the full chocolate production process—tempering, moulding, enrobing, decorating, and packaging.
- Ensure all customer and wholesale orders are produced accurately, on time, and meet quality standards.
- Implement and monitor production schedules to maximise efficiency and reduce waste.
- Maintain production records, inventory, and raw material usage.
2. Quality & Standards
- Enforce strict food safety, hygiene, and quality control standards in compliance with local regulations (e.g., SFA).
- Regularly evaluate raw materials and finished products to maintain consistency and excellence.
- Establish and document SOPs for production, cleaning, and equipment maintenance.
3. Product Development (R&D)
- Create, test, and refine new chocolate recipes, pralines, bonbons, and seasonal or custom products.
- Stay updated on global chocolate and confectionery trends to inspire innovation.
- Collaborate with marketing and sales teams to launch new collections and limited editions.
4. Team Leadership & Training
- Coach and develop junior chocolatiers and production staff in skills, technique, and efficiency.
- Foster a positive and disciplined work culture within the production team.
- Lead by example in craftsmanship, attention to detail, and creativity.
5. Operations & Administration
- Manage stock levels.
- Oversee equipment maintenance and ensure optimal production workflow.
- Work with management on cost control, pricing, and productivity targets.
Qualifications & Requirements
- Diploma or degree in Pastry Arts, Chocolate & Confectionery, Culinary Arts, or related field.
- Minimum 2 years of hands‑on chocolate production experience, with at least 2 years in a supervisory or lead role.
- Strong knowledge of chocolate tempering, moulding, and ganache preparation.
- Experience in R&D and product innovation is highly preferred.
- Strong organisational, leadership, and communication skills.
- Detail‑oriented, quality‑driven, and passionate about chocolate craftsmanship.
Key Attributes
- Creative and innovative mindset.
- High standards of quality and precision.
- Strong sense of responsibility and ownership.
- Ability to manage deadlines and handle production pressures.
- Team‑oriented with a hands‑on approach.
Compensation & Benefits
- Competitive salary (based on experience)
- Performance bonuses
- Staff discounts and product perks
- Career growth and development opportunities