Head Barista

BURNT ENDS RESTAURANT PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A modern barbecue restaurant in Singapore is seeking a skilled team member to oversee coffee operations and enhance customer service. You will be responsible for managing beverage recipes, monitoring adherence to operational standards, and driving sales targets. The ideal candidate should have at least 1 year of experience in specialty coffee and demonstrate excellent communication skills. Benefits include medical insurance, dental coverage, and growth opportunities.

Benefits

Medical insurance

Dental coverage

Monthly incentives

Annual performance bonus

12 days Annual leave + 1 day Birthday leave

1.5x OT pay for hours worked beyond 44 hours per week

Qualifications

• At least 1 year of experience in specialty coffee.
• Model barista with excellent customer service.
• Understand health and safety practices.

Responsibilities

• Ensure adequate manpower for the coffee team.
• Monitor coffee/tea section operations.
• Develop strategies to achieve sales targets.

Skills

Specialty coffee experience

Excellent communication skills

Customer service

Detail oriented

Communication skills

Tools

Point of Sales (POS) Systems

Job description

Come Join the Burnt Ends Hospitality Group!
Founded by Chef-Owner Dave Pynt, Burnt Ends is a modern barbecue restaurant in Singapore’s Dempsey Hill serving modern Australian barbecue and boutique wines and spirits in a fun, relaxed atmosphere. At the heart of this modern barbecue restaurant is an open kitchen concept with a custom four-tonne, dual cavity oven, and four elevation grills. Burnt Ends writes new menus daily and believes that there is magic that comes from cooking with wood.

Job Description

• Review staff roster to ensure adequate manpower for the team
• Monitor opening, operating, and closing of shifts for the coffee/ tea section
• Plan operational budgets for the team
• Develop strategies to achieve coffee/ tea sales targets according to customers' profiles
• Analyse inventory levels to propose purchases for the team
• Coordinate crisis response and recovery activities in accordance with business continuity policies
• Translate team members’ skill requirements into learning and development plans
• Analyse current customers' profiles and beverage preferences to provide targeted recommendations
• Deploy customer service standards to drive organisation's customer experience goal
• Recommend initiatives to minimise customer service performance gaps
• Implement customer loyalty strategies
• Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
• Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Monitor team's adherence with the organisation's Workplace Safety and Health (WSH) policies and procedures
• Review existing work processes and procedures in accordance with process improvement reviews
• Propose to management on the initiatives for continuous improvement within the team
• Plan continuous improvement activities within the team
• Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
• Create new coffee/ tea beverage recipes based on customers' profiles and beverage preferences
• Monitor the preparation of coffee-based beverages and teas
• Monitor the operations of Point of Sales (POS) Systems when managing beverage order

Requirements

• At least 1 year of experience in specialty coffee and the coffee industry
• No minimum cert required
• Be a model barista, with excellent communication skills and customer service
• Excellent knowledge of FOH systems, ordering and inventory
• Understand health and safety, and basic food hygiene practices
• Focused perspective on what a high-functioning coffee bar looks like and how to execute
• Detail oriented, punctual and well disciplined
• Able to work evenings, weekends, and holidays

Benefits

• Medical insurance
• Dental coverage
• Monthly incentives
• Annual performance bonus
• Strong growth and development opportunities
• 12 days Annual leave + 1 day Birthday leave
• 1.5x OT pay for hours worked beyond 44 hours per week

If you’re passionate about food, love working with a great team, and want to be part of something new and exciting, we’d love to meet you! Apply now and be part of our dynamic team!