Head barista

KWAASONG SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading bakeshop company in Singapore is seeking a skilled individual to oversee daily operations and ensure exceptional customer service. The role involves leading a service team, managing inventory, monitoring sales, and maintaining high standards of food safety and hygiene. Candidates should possess at least two years of retail F&B experience in a leadership capacity, alongside strong leadership and communication skills. A passion for artisanal baked goods is essential. This position requires flexibility to work on weekends and public holidays.

Qualifications

• At least two years of experience in retail F&B, preferably in a leadership role.
• Strong leadership, communication, and interpersonal skills.
• Ability to work independently and handle multiple responsibilities in a fast-paced environment.
• Passion for artisanal baked goods and delivering exceptional customer service.
• Willingness to work on weekends and public holidays on a rotating shift basis.

Responsibilities

• Oversee daily operations of the bakeshop and ensure excellent customer service.
• Lead and train the service team for high standards of customer engagement.
• Manage inventory and coordinate with the kitchen for daily production.
• Handle customer inquiries and enhance overall customer experience.
• Monitor sales performance and implement strategies to drive revenue.

Skills

Leadership skills

Communication skills

Interpersonal skills

Knowledge of coffee making

Tools

MS Office

Job description

Job Responsibilities

• Oversee daily operations of the bakeshop, ensuring smooth store administration and excellent customer service.
• Lead and train the service team to maintain high standards of customer engagement and efficiency.
• Manage inventory, order supplies, and coordinate with the kitchen to ensure seamless daily production.
• Handle customer inquiries, feedback, and complaints professionally to enhance the overall customer experience.
• Monitor sales performance, implement strategies to drive revenue, and meet business targets.
• Maintain high standards of food safety, hygiene, and workplace cleanliness.
• Prepare reports on sales, stock levels, and operational performance.
• Plan staff schedules and manage workflow to optimize productivity.
• Assist in marketing efforts, promotions, and in-store events to boost brand visibility.

Job Requirements

• At least two years of experience in retail F&B, preferably in a leadership role.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of coffee making is a plus.
• Ability to work independently and handle multiple responsibilities in a fast-paced environment.
• Passion for artisanal baked goods and delivering exceptional customer service.
• Proficiency in MS Office for scheduling, reporting, and inventory management.
• Willingness to work on weekends and public holidays on a rotating shift basis.