Guest Services Call Center Manager

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading hotel in Singapore is seeking a Call Centre Supervisor to oversee daily operations of the hotel call centre, ensuring exceptional customer service. The role involves supervising a team, handling escalated issues, and conducting training. Candidates should have at least 5 years of experience in a call centre environment, with 2 years in a supervisory position. Strong communication skills and the ability to multitask in a fast-paced environment are essential. Training and onboarding of new staff will also be key responsibilities.

Qualifications

• 5 years experience in call centre and 2 years in a supervisory role.
• Ability to manage escalated customer issues effectively.
• Strong multitasking abilities in a fast-paced environment.

Responsibilities

• Manage daily operations and ensure smooth call centre functioning.
• Supervise team and handle escalated customer issues.
• Train and onboard new team members on service standards.
• Analyze call metrics and implement performance improvements.

Skills

Supervisory experience

Customer service orientation

Communication skills

Organizational skills

Education

Minimum ‘N’ level certification

Job description

A leading hotel in Singapore is seeking a Call Centre Supervisor to oversee daily operations of the hotel call centre, ensuring exceptional customer service. The role involves supervising a team, handling escalated issues, and conducting training. Candidates should have at least 5 years of experience in a call centre environment, with 2 years in a supervisory position. Strong communication skills and the ability to multitask in a fast-paced environment are essential. Training and onboarding of new staff will also be key responsibilities.