Guest Service Officer

Orchid Hotel Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is seeking individuals for guest assistance roles. The successful candidate will assist guests with check-in and check-out, provide information about hotel services, and handle complaints courteously. Key qualifications include relevant hospitality experience and strong interpersonal skills. Candidates should be service-oriented with a positive attitude, and able to work independently. Flexibility for rotating shifts, including weekends, is required. Only shortlisted candidates will be notified.

Qualifications

• Relevant experience in the hospitality industry is an advantage.
• Strong interpersonal and communication skills essential.
• Must be a team player and able to work independently.

Responsibilities

• Assist guests in check-in/check-out process.
• Provide information and maintain excellent services to guests.
• Handle complaints effectively and courteously.
• Perform cashier related functions.
• Manage telephone enquiries and reservations.

Skills

Service-oriented

Strong interpersonal skills

Positive attitude

Team player

Ability to work independently

Job description

Job Responsibilities

• Assist guests in check-in/check-out process.

• Provide information and assistance to all guests, and maintain excellent services to them.

• Assist in dealing with guests' complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.

• Perform cashier related functions such as posting charges to guest accounts, raising paid outs, currency exchange, etc.

• Handle telephone enquiries, accepting reservations and subsequent input in the computer system.

• Provide concise and accurate information and concerning range of services and facilities provided by the hotel to guests and visitors.

• Ensure all information relating to reservation is keyed correctly into the system.

Job Requirements

• Relevant experience in the hospitality industry will be an added advantage

• Service-oriented and positive attitude

• Strong interpersonal and communication skills

• Good team player and able to work independently

• Able to work rotating shifts, including weekends and public holidays

We regret that only shortlisted candidates will be notified.