GUEST SERVICE OFFICER

COVER PROJECTS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A hospitality company in Singapore seeks a dedicated Front Desk Executive to manage guest check-ins and provide exceptional customer service. The ideal candidate has a Diploma or Bachelor's in Hospitality Management and at least 2 years of experience in a similar role. Responsibilities include coordinating with various departments and resolving guest concerns promptly. Candidates must have strong communication skills and a proactive attitude, willing to work rotating shifts, including weekends and public holidays.

Qualifications

• Minimum 2 years’ experience in a similar role in a reputable hotel or serviced residence.
• Organized, proactive, and resourceful.
• Willingness to work rotating shifts including weekends, nights, and public holidays.

Responsibilities

• Manage guest check-ins, check-outs, inquiries, and special requests.
• Provide exceptional customer service and resolve guest concerns.
• Coordinate with various departments to fulfill guest needs.

Skills

Strong communication skills

Customer service orientation

Problem-solving ability

Attention to detail

Multitasking

Education

Diploma or Bachelor's Degree in Hospitality Management

Job description

Job Description & Requirements

Key Responsibilities:

• Manage guest check-ins, check-outs, inquiries, and special requests with efficiency and care
• Provide exceptional customer service and resolve guest concerns or complaints promptly
• Maintain a professional and welcoming front desk and lobby environment
• Coordinate with departments including Housekeeping, Security, Engineering, F&B, Sales, and Wellness to fulfill guest needs
• Work with the sales and reservations team to ensure accurate booking and guest information
• Conduct room and facilities viewings when sales staff are unavailable, especially on weekends and public holidays, and ensure guest handover to sales for follow-up
• Enforce cleanliness and organization of the front desk and surrounding areas
• Support the implementation of safety and emergency protocols as needed
• Ensure compliance with all hotel SOPs, policies, and local regulations
• Submit required forms or guest records to relevant government authorities (e.g., for foreign guests) in a timely manner
• Assist with other duties or ad-hoc tasks as assigned by the management

Requirements:

• Diploma or Bachelor\'s Degree in Hospitality Management preferred
• Minimum 2 years’ experience in a similar role in a reputable hotel or serviced residence
• Strong communication skills, both written and verbal, with the ability to connect with diverse guests
• Excellent customer service orientation and problem-solving ability
• Organized, proactive, and resourceful with high attention to detail
• Able to multitask effectively in a dynamic environment
• Willingness to work rotating shifts including weekends, nights, and public holiday