Guest Service Executive - F&B (Restaurant Server)

SG HOTELS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A boutique hotel group in Singapore is looking for an individual to ensure excellent restaurant service across their venues. You will be responsible for the overall guest experience, including maintaining the correct atmosphere and sanitation standards. The ideal candidate will have strong communication skills and a passion for hospitality. Competitive benefits and professional development opportunities provided.

Benefits

Discounts on F&B and room rates worldwide

Access to personalized learning tools

Two nights yearly staycation

20% off Food/Alcohol Bill

Qualifications

• Ability to provide excellent guest service in a fast-paced environment.
• Effective communication skills to interact with culinary teams.
• Understanding of sanitation standards as per Singapore Government and Marriott.

Responsibilities

• Verify guests are receiving optimal restaurant service at all times.
• Ensure the restaurants maintain the correct ambience.
• Attend required training sessions to enhance service skills.
• Maintain high standards of cleanliness and sanitation.
• Manage food and beverage inventory and reporting.

Skills

Guest service

Communication

Sanitation standards

Inventory management

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• Duxton Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).
• Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
• Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).
• Communicate politely and effectively with the culinary team.
• Entertain guests in a consistent, professional and positive attitude.
• Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
• Monitor the quality and quantity of all food and beverage items served.
• Inventory management and reporting routinely.
• Any other duties/tasks as requested by management.