Guest Room Ambassador (Room Attendant)

UOL SOMERSET INVESTMENTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality services company in Singapore is seeking a Guest Room Ambassador to ensure the cleanliness and orderliness of service apartments. Responsibilities include cleaning, interacting with guests, and reporting maintenance needs. Ideal candidates should have prior experience and strong attention to detail.

Qualifications

• Prior experience in housekeeping or related field is a plus.
• Ability to communicate effectively in English.
• Attention to detail and strong organizational skills.

Responsibilities

• Ensure cleanliness and presentation of assigned service apartments.
• Interact with guests in a professional manner.
• Report any maintenance issues to the team leader.

Job description

The Guest Room Ambassador ensures the cleanliness and orderly presentation of assigned service apartments and maintains a positive overall impression of the hotel in accordance with the hotel’s procedures and standards.

Primary Responsibilities

• Responsible for cleaning an allocated number of apartments set by the Guest Room Team Leader according to working procedures.
• Clean bedrooms change bed linen, vacuum carpet rugs, mop floors and replenish all guest supplies.
• Wash bathrooms, wash glasses, replenish all towels and bathroom amenities.
• Empty rubbish bin.
• Clean living rooms, vacuum carpet rugs, mop floors and replenish all guest supplies.
• Clean kitchen and all kitchen appliances and equipment, wash cutleries, crockeries, glasses, cooking utensils, pots and pans.
• Clean internal windows, door panels and sills.
• Maintain all Housekeeping cleaning machine and equipment in good working condition.
• Report to Guest Room Team Leader for any loss and damage to linen, furniture, fixtures and equipment
• Understand the essential functions of a mobile device or app to update status of apartments
• Put in and set-up rollaway beds and baby-cots, Deliver electrical plugs or any special requests by guests.
• Report any repairs and damages in need of maintenance to Guest Room Team Leader discovered in apartments or working areas.
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates. Interacts with guests in a professional and respectful manner.
• Performs any other duties and special projects as assigned.