Guest Relations Supervisor

Shangri-La Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-known hotel group in Singapore is seeking a Guest Relations Supervisor to ensure efficient operations and enhance guest relations. The ideal candidate will have strong interpersonal skills, a background in hospitality, and a passion for providing exceptional service. Join a supportive team with a focus on work-life balance and guest satisfaction.

Benefits

Great benefits

Work-life balance

Effort recognitions

Qualifications

• Prior experience in the hospitality industry preferred.
• Ability to lead and supervise service associates effectively.
• Self-starter with a pride in hospitality.

Responsibilities

• Take responsibility for guest relations and operation efficiency.
• Supervise service associates in daily activities.
• Enhance guest relations and loyalty.

Skills

Strong interpersonal skills

Communication skills

Problem-solving

Team player

Education

Hotel management-related education

Job description

Career Opportunities: Guest Relations Supervisor (136788)

At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

A mere 15 minutes from the city, Shangri-LaRasa Sentosa, Singaporeis the only beachfront resort in Singapore.It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.

We are looking for a Guest Relations Supervisorto join our team!

As a Guest Relations Supervisor, we rely on you to:

• Take responsibility of the guest relationsto ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Enhance guest relations and loyalty scores
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Is a self-starter and a team player
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills

If you are the right person, what are you waiting for? Click the apply button now!