Guest Relations Officer / Executive (Front Office)

UE PARK AVENUE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a Guest Relations Officer to be the first point of contact for guests during check-in. This role emphasizes delivering exceptional customer service, handling inquiries, and performing cashier duties. The ideal candidate should be people-oriented, possess strong communication skills, and be able to work on a rotating shift schedule including public holidays and weekends. Familiarity with OPERA is an added advantage.

Qualifications

• People oriented with excellent customer service skills.
• Strong written and verbal communication abilities.
• Ability to perform in a rotating shift schedule including public holidays and weekends.

Responsibilities

• Ensure checking-in and out is done promptly and efficiently.
• Give a warm welcome to guests and register them.
• Interact and attend to guest’s inquiries.
• Handle cashiering duties and maintain required reports.

Skills

Excellent customer service skills

Communication skills (written/verbal)

Proficiency in OPERA

Job description

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

• Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Interact and attend to guest’s enquires
• Handle cashiering duties
• Maintain the filing system and required reports
• Handle guest reservation using Opera system
• Provide information about amenities, major attractions and hotel services.
• Anticipate guest needs and build rapport with customers.
• Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift, PH and weekends