Guest Relations Officer / Executive (Front Office)

UE PARK AVENUE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hotel in Singapore is looking for a Guest Relations Officer to serve as the first point of contact for guests. The role involves managing check-ins and check-outs, providing excellent customer service, and responding to inquiries. Ideal candidates will have strong communication skills, be people-oriented, and preferably have experience with the OPERA system. The position requires working in shifts, including public holidays and weekends. This is a great opportunity for those passionate about hospitality.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Effective communication skills in both written and verbal forms.
• Proficiency in OPERA is a definite advantage.

Responsibilities

• Ensure guest check-in and check-out are performed efficiently.
• Welcome guests warmly and register them according to established procedures.
• Interact with guests and handle inquiries professionally.
• Perform cashiering duties accurately.
• Maintain accurate filing systems and required reports.
• Manage guest reservations using the OPERA system.
• Provide information on amenities and hotel services.
• Anticipate guest needs and build rapport.
• Ensure compliance with safety and security policies.

Skills

Customer service skills

Communication skills

People oriented

Tools

OPERA

Job description

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

• Ensure checking‑in and out is done promptly and efficiently in accordance to the procedure of the Hotel
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Interact and attend to guest's enquiries
• Handle cashiering duties
• Maintain the filing system and required reports
• Handle guest reservation using Opera system
• Provide information about amenities, major attractions and hotel services.
• Anticipate guest needs and build rapport with customers.
• Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift, PH and weekends