Guest Relations Officer / Executive

GRIGLIA PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading dining establishment in Singapore is looking for a passionate guest service professional to join their team at the new 54 Steakhouse. The role involves greeting guests, handling inquiries, and supporting events, all while ensuring a warm and professional atmosphere. Ideal candidates will have at least 2 years of experience in hospitality and possess excellent guest service skills. This position offers competitive pay and benefits in a supportive local-first culture.

Benefits

Career growth & development

Competitive pay & incentives

Work-life balance

Employee benefits including meals and medical coverage

Qualifications

• 2+ years in hospitality/customer service preferred.
• Positive, proactive team player.
• Able to work weekends & public holidays.

Responsibilities

• Greeting and seating guests with warmth and professionalism.
• Handling reservations and guest inquiries (phone & email).
• Supporting events and working closely with the Events Director.
• Keeping the front desk polished and organised.
• Coordinating seamlessly with front-of-house and service staff.
• Maintaining accurate guest records and handling admin duties.

Skills

Excellent communication skills

Guest service skills

Attention to detail

Team player

Education

Minimum GCE ‘N’/’O’ Level, ITE, Diploma or equivalent

Job description

Overview

Food Concepts Group has been shaping Singapore’s dining scene since 2011, with acclaimed brands like Altro Zafferano and Griglia Open Fire Italian Kitchen.

Now, we’re proud to launch our latest dining destination — 54 Steakhouse on Amoy Street. A modern twist on the classic steakhouse, 54 serves premium cuts, expertly curated wines, and a warm yet sophisticated atmosphere right in the heart of Singapore.

We’re looking for passionate, service-oriented Singapore Citizens and Permanent Residents to join us as we bring this exciting new concept to life — and continue our tradition of promoting from within and building long-term careers for our local talent.

Why You’ll Love Working With Us

• Career Growth & Development — Learn from industry leaders, receive structured training, and enjoy real opportunities for promotion.
• Competitive Pay & Incentives — Attractive salary package, performance bonuses, and recognition for your contributions.
• Work-Life Balance — Enjoy a 5-day work week, so you can balance work with your personal life.
• Employee Benefits That Care — Staff meals, medical coverage, and transport claims for night shifts.
• A Supportive, Local-First Culture — We celebrate teamwork, innovation, and the success of our Singaporean talent.

Your Role Will Include

• Greeting and seating guests with warmth and professionalism
• Handling reservations and guest inquiries (phone & email)
• Supporting events and working closely with the Events Director
• Keeping the front desk polished and organised
• Coordinating seamlessly with front-of-house and service staff
• Maintaining accurate guest records and handling admin duties

What We’re Looking For

• Minimum GCE ‘N’/’O’ Level, ITE, Diploma or equivalent
• 2+ years in hospitality/customer service preferred
• Excellent communication and guest service skills
• Strong attention to detail, professional grooming
• Positive, proactive team player
• Able to work weekends & public holidays
• Open to Singapore Citizens and Permanent Residents only
• Immediate starters preferred