Guest Relations Officer

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel chain in Singapore is seeking a Guest Relations Officer to enhance guest relations and loyalty. The role involves providing support for a smooth Guest Relations operation, handling guest requests professionally, and contributing to a memorable hotel experience. The ideal candidate should have hospitality experience, strong communication skills, and be willing to work shifts. The position offers a 5-day work week, medical coverage, and employee discounts.

Benefits

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Special employee discount

Duty Meals

Shuttle bus provided

Qualifications

• Preferably has relevant hospitality experience, preferably in the hotel/resort environment.
• Strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers.
• Experience in guest loyalty program.
• Willing to do shift work.

Responsibilities

• Enhance guest relations and loyalty scores.
• Provide support to ensure a smooth and efficient Guest Relations Operation.
• Handle all guest requests in a timely, professional, and efficient manner.
• Provide all-rounded guest services such as checking in and out.
• Contribute towards a memorable hotel experience for all guests.

Skills

Guest communication skills

Guest engagement

Job description

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Officer to join our team!

As the Guest Relations Officer, we rely on you to:

• Enhance guest relations and loyalty scores
• Provide support to ensure a smooth and efficient Guest Relations Operation
• Handle all guest requests in a timely, professional, and efficient manner
• Provide all-rounded guest services such as checking in and out
• Contribute towards a memorable hotel experience for all guests

We are looking for someone who:

• Preferably has relevant hospitality experience, preferably in the hotel/resort environment
• Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination
• Has experiences in guest loyatly program
• Wiling to do shift work

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!