Guest Relations Executive

SIP SIP PTE. LTD.; Singapore; On-site; SGD 32,000 - 45,000; Full time

Job summary

A vibrant café-bar in Singapore seeks a Guest Relations Executive. You will be the welcoming face for guests, creating memorable experiences, managing reservations, and assisting in events. The ideal candidate should have 1–2 years of relevant experience, a warm personality, and strong communication skills. This role requires working flexible hours, including evenings and weekends, to ensure guests feel appreciated and motivated to return.

Qualifications

• 1–2 years of experience in guest relations, front‑of‑house, or hospitality roles.
• Confident in interacting with guests and managing busy service flow.
• Comfortable using reservation platforms.

Responsibilities

• Greet and welcome guests warmly, ensuring a smooth arrival and seating experience.
• Build rapport with guests through personalized service.
• Manage reservations and guest flow during peak hours.
• Handle guest enquiries and feedback professionally.
• Assist in hosting events and special experiences.
• Maintain guest records and support basic CRM efforts.

Skills

Strong communication skills

Engaging personality

Adaptability

Job description

About Sip Sip

Sip Sip is a vibrant, design-forward café-bar located in the heart of Raffles Place. By day, we serve bold local comfort food, curated coffee, and matcha creations. By night, we transform into a lively social space with cocktails, wines, music, and community-driven experiences.

We are searching for a warm, energetic, and service-focused Guest Relations Executive to be the welcoming face of our brand and help us build strong, lasting guest relationships.

Role Overview

As a Guest Relations Executive, you’ll be the first point of contact for our guests — setting the tone for their entire visit. You’ll play a key role in creating memorable interactions, managing reservations, assisting in events, and ensuring guests feel seen, appreciated, and motivated to return.

Key Responsibilities

• Greet and welcome guests warmly, ensuring a smooth arrival and seating experience

• Build rapport with guests and foster repeat visits through personalised service

• Manage reservations, waitlists, and guest flow during peak hours

• Handle guest enquiries, feedback, and service recovery with professionalism

• Assist in hosting events, activations, and special experiences

• Maintain guest records and support basic CRM efforts

• Collaborate closely with service, bar, and kitchen teams to ensure seamless operations

• Uphold cleanliness and presentation standards for the entrance and host desk

Requirements

• 1–2 years of experience in guest relations, front‑of‑house, or hospitality roles

• Warm, engaging personality with strong communication skills

• Confident in interacting with guests and managing busy service flow

• Well‑groomed, energetic, and adaptable

• Comfortable using reservation platforms (training will be provided if needed)

• Able to work evenings, weekends, and public holidays as part of rotating shifts

• Passionate about hospitality, people, and creating meaningful guest experiences