Guest Relation Manager - Manhattan Bar (Conrad Singapore Orchard)

Hilton Worldwide, Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global hospitality company in Singapore is seeking a Guest Relation Manager for the Conrad Singapore Orchard. This role involves overseeing restaurant and bar operations, ensuring exceptional guest service and managing a team to enhance guest experiences. Ideal candidates should have 2-4 years of managerial experience in a 4/5-star hotel and possess strong leadership skills.

Qualifications

• 2-4 years in a managerial position in a 4/5-star hotel.
• Motivated and committed with enthusiasm.
• Flexible and responsive to changing requirements.

Responsibilities

• Perform floor service supervisor duties to the highest standards.
• Anticipate materials and supplies needs.
• Maintain and update guest databases for efficient correspondence.

Skills

Team focus

Leadership abilities

Outgoing personality

English skills

Job description

Overview

Guest Relation Manager - Manhattan Bar (Conrad Singapore Orchard) (HOT0C097) at Conrad Singapore Orchard, 1 Cuscaden Rd, Singapore 249715. Hilton offers opportunities to delight guests and Team Members across a global portfolio of brands including Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and more.

A Guest Relations Manager supports all property operations, ensuring the highest level of hospitality and service. The role focuses on efficient and professional service of Food & Beverage while ensuring guests receive top service in accordance with Conrad and Hilton standards.

Location: Conrad Singapore Orchard

Job Number: HOT0C097

Responsibilities

• Perform floor service supervisor duties to the highest standards and maintain clear communication with the team and guests.
• Anticipate materials and supplies needs and ensure availability.
• Promote teamwork and sustain a harmonious working climate.
• Maintain and update guest databases (regulars, whiskey club members, VIPs) for efficient correspondence.
• Communicate with American Whiskey Club Members regarding inquiries and monthly reservations.
• Oversee Menu and EDM creation for special events; update guest profile history (birthdays, anniversaries) to support reservations and personalized service.
• Monitor competition in the city and share updates on promotions and pricing.
• Own the Restaurant and Bar areas in all aspects, including taking guest orders and F&B service.
• Manage reservations for groups, VIPs and media; ensure proper correspondence procedures and follow-up.
• Maintain and update standardized letters, latest menus, and guest communication files.
• Discuss menu changes or daily specials with staff and ensure knowledge across teams.
• Handle and report accidents promptly; recognize and address intoxicated or disruptive guests.
• Handle guest complaints promptly and escalate to a manager with a resolution.
• Respond appropriately to hotel emergencies or safety situations; coordinate daily activities and secondary duties.
• Perform other tasks or projects as assigned by hotel management and staff.
• Set up procedures for par-stocks for menus, beverage lists and wine lists.
• Be aware of reservation procedures and telephone techniques per Hilton standards; ensure telephone system operates properly.
• Set up hostess checklists (daily, weekly, monthly) and develop Manhattan manual training.
• Monitor stationary cost control; oversee arrivals and departures of special guests (VIPs).
• Coordinate communication between guests and staff; direct, coach and manage the guest relations team to adhere to standards and SOPs.
• Appraise team performance; build and maintain relationships with Bar Industry partners and suppliers.
• Ensure events enquiries and bookings are handled within timelines and maximize revenue through events, private bookings and buy-outs.
• Review activities logbook, assign tasks, and implement daily schedules; work with Floor Manager to maintain staff welfare and bar standards.

What are we looking for?

• Motivated and committed with enthusiasm and willingness to learn new skills to improve performance.
• Flexible and responsive to changing requirements; capable of performing tasks as requested.
• Strong team focus and cooperation with colleagues to achieve goals.
• 2-4 years in a managerial position in a 4/5-star hotel.
• Good English skills (written and verbal) for business needs.
• Strong leadership and training abilities.
• Outgoing personality and willingness to work long hours.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company with a tradition of delivering exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, and our Team Members are at the heart of it all.