Guest Experience Specialist — Upsell & Service Excellence

VILLAGE HOTEL BUGIS; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

A popular hotel in Singapore is looking for a customer service representative to deliver efficient service and manage guest inquiries. The ideal candidate will have at least 1 year of experience in the hospitality industry and possess a positive attitude along with strong public relations skills. Responsibilities include handling guest complaints, ensuring room security, and providing information about hotel facilities. The position offers rotating shifts and includes various employee benefits such as medical coverage, flexi leave, and annual health screenings.

Benefits

Medical coverage

Flexi leave

Birthday vouchers

Annual health screening

Insurance coverage

Qualifications

• 1+ years of experience in a hospitality role.
• Ability to perform rotating shifts.
• Positive attitude and outgoing personality.

Responsibilities

• Provide courteous and efficient service to guests.
• Handle guest complaints promptly and professionally.
• Be familiar with hotel facilities and city attractions.

Skills

Customer service skills

Public relations skills

Knowledge of Opera system

Education

Minimum GCE 'O' Level

Job description

A popular hotel in Singapore is looking for a customer service representative to deliver efficient service and manage guest inquiries. The ideal candidate will have at least 1 year of experience in the hospitality industry and possess a positive attitude along with strong public relations skills. Responsibilities include handling guest complaints, ensuring room security, and providing information about hotel facilities. The position offers rotating shifts and includes various employee benefits such as medical coverage, flexi leave, and annual health screenings.