Guest Experience Specialist - Front Desk & Concierge

EL DEVELOPMENT (VENTURES) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is looking for a Front Office staff member to assist guests during their stay, handle check-ins and check-outs, and maximize room revenue through upselling. Candidates should possess a secondary education, good English proficiency, and must be customer-focused and detail-oriented. No prior experience is necessary, as training will be provided. A well-presented and professional demeanor is required at all times.

Qualifications

• Good reading and oral proficiency in English language.
• Ability to speak other languages will be an advantage.
• No experience is required, training will be provided.

Responsibilities

• Assist guests with check-in and check-out, and other cashiering duties.
• Work towards maximising room revenue by upselling higher room categories.
• Provide warm welcome and fond farewell in accordance with hotel standards.

Skills

Good communication and customer contact skills

Self-motivated and energetic

Service oriented with an eye for details

Good reading and oral proficiency in English

Ability to work effectively in a team

Education

Secondary / High school education

Job description

A hospitality company in Singapore is looking for a Front Office staff member to assist guests during their stay, handle check-ins and check-outs, and maximize room revenue through upselling. Candidates should possess a secondary education, good English proficiency, and must be customer-focused and detail-oriented. No prior experience is necessary, as training will be provided. A well-presented and professional demeanor is required at all times.