Guest Experience & Operations Leader

COMPASS GROUP (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is seeking an experienced manager to lead a diverse team of guest services professionals. You will oversee front desk operations, foster a culture of inclusivity, and ensure exceptional service delivery. The ideal candidate has a Diploma in Hospitality and 5-8 years of experience in a fast-paced environment, with strong communication and organizational skills. This role demands strategic thinking and a commitment to improving guest experiences across various locations.

Qualifications

• Minimum 5-8 years of experience in hospitality and F&B environment.
• Previous experience in a service industry with a focus on high standards.
• Ability to work effectively within a team to deliver excellent service.

Responsibilities

• Lead and manage a diverse team of guest services professionals.
• Oversee front desk and hospitality operations, ensuring exceptional service.
• Develop strategic plans to improve guest services and achieve performance metrics.

Skills

Team leadership

Guest service excellence

Communication skills

Organizational skills

Event management

Proficiency in MS applications

Education

Diploma in Hospitality or equivalent

Tools

Conference room reservation systems

Job description

A hospitality management company in Singapore is seeking an experienced manager to lead a diverse team of guest services professionals. You will oversee front desk operations, foster a culture of inclusivity, and ensure exceptional service delivery. The ideal candidate has a Diploma in Hospitality and 5-8 years of experience in a fast-paced environment, with strong communication and organizational skills. This role demands strategic thinking and a commitment to improving guest experiences across various locations.