Guest Experience Leader – Gym & Pool

Pan Pacific Hotels Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Guest Service Team Leader for the Gym & Pool facilities. This role focuses on enhancing guest experiences, maintaining service excellence, and managing team operations. The ideal candidate should have at least two years of relevant experience and qualifications in hospitality management. The hotel prides itself on providing a warm and inviting environment, with a commitment to outstanding service and guest satisfaction.

Qualifications

• Minimum of two years of relevant experience in a hospitality-related role.
• Experience in leading teams and improving guest experiences.

Responsibilities

• Oversee the Gym & Pool area ensuring cleanliness and maintenance.
• Manage guest feedback and maintain high service standards.
• Train and manage team members in service excellence.

Skills

Proactive approach

Guest relations skills

Inventory management

Education

Qualifications in hospitality management

Job description

A luxury hotel in Singapore is seeking a Guest Service Team Leader for the Gym & Pool facilities. This role focuses on enhancing guest experiences, maintaining service excellence, and managing team operations. The ideal candidate should have at least two years of relevant experience and qualifications in hospitality management. The hotel prides itself on providing a warm and inviting environment, with a commitment to outstanding service and guest satisfaction.