Guest Experience Captain — Service & POS Lead

OUE Restaurants Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading restaurant group in Singapore is seeking an experienced professional to manage guest interactions and POS operations. The ideal candidate will have at least 2 years of experience as a Captain or Supervisor in Asian culinary. Responsibilities include assisting guests with inquiries, handling transactions, and ensuring accurate billing. This role offers various benefits including annual leave, performance bonuses, and staff discounts.

Benefits

Annual Leave

Performance Bonus

Group Medical Insurance

Staff Meals Provided

Qualifications

• At least 2 years of experience as a Captain or Supervisor in Asian culinary.
• Excellent verbal and written communication skills.
• Strong problem-solving skills to handle customer complaints.

Responsibilities

• Assist in the first point of contact with guests through inquiries.
• Manage and operate POS systems for transactions.
• Check and ensure bills’ accuracy before printing for guests.

Skills

Communication skills

Problem-solving

Team player

POS systems proficiency

Ability to work in fast-paced environment

Tools

Online booking systems

Job description

A leading restaurant group in Singapore is seeking an experienced professional to manage guest interactions and POS operations. The ideal candidate will have at least 2 years of experience as a Captain or Supervisor in Asian culinary. Responsibilities include assisting guests with inquiries, handling transactions, and ensuring accurate billing. This role offers various benefits including annual leave, performance bonuses, and staff discounts.