GTM Success Manager

XAR; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading firm in the blockchain space is seeking a Success Manager to help drive the success of partners and customers in their innovative ecosystem. You will be instrumental in onboarding, retention, and strategic guidance while collaborating with engineering and product teams to enhance offerings. This remote position offers a competitive salary and the chance to work with cutting-edge technologies in the blockchain field.

Benefits

Fully remote work environment

Competitive compensation package

Professional development opportunities

Collaboration with a world-class team

Qualifications

• 2+ years of experience in Customer Success or Account Management in a Web3 environment.
• Strong understanding of blockchain technology, including smart contracts and zero-knowledge proofs.
• Excellent communication skills for technical concepts.

Responsibilities

• Serve as the primary point of contact for users and partners, ensuring smooth onboarding and engagement.
• Drive adoption of Polyhedra’s interoperability solutions across various projects.
• Collaborate with cross-functional teams to develop resources and optimize user experience.

Skills

Customer success

Communication

Problem solving

Data analysis

Technical understanding of blockchain

Education

Bachelor's degree in relevant field

Tools

CRM platforms

Customer analytics tools

Collaboration tools

Job description

About Polyhedra Network

As a Success Manager within the Go-To-Market (GTM) team at Polyhedra Network, you will drive the success and satisfaction of our partners, customers, and ecosystem participants. Your role will focus on onboarding, adoption, retention, and expansion, ensuring our blockchain interoperability and zero-knowledge proof (ZKP) solutions deliver maximum value. You will act as a trusted advisor, working closely with partners to understand their needs, provide strategic guidance, and drive seamless integration with our technology.

About The Role

This role is ideal for someone with a customer-centric mindset, strong technical understanding, and a passion for blockchain innovation. You will collaborate cross-functionally with Product, Engineering, Marketing, and Business Development teams to enhance our offerings and contribute to long-term ecosystem growth.

AI Tool Proficiency Requirements

• Experience using AI tools for customer insights and analytics
• Proficiency in AI-driven CRM platforms for partner engagement
• Ability to leverage AI for personalized customer success strategies
• Familiarity with AI-powered tools for technical documentation and training
• Experience using AI to optimize onboarding and adoption workflows

What You Will Do

• Serve as the primary point of contact for users, partners, and ecosystem participants, ensuring smooth onboarding, integration, and ongoing engagement.
• Develop strong relationships with key stakeholders, understanding their goals and aligning our solutions accordingly.
• Drive adoption of Polyhedra’s interoperability solutions across projects, developers, and enterprises.
• Proactively identify challenges and provide strategic solutions to maximize retention and satisfaction.
• Collaborate with Product, Engineering, and Marketing teams to develop educational resources, best practices, and technical documentation.
• Empower partners and users by participating in training sessions, webinars, and workshops.
• Track and analyze engagement metrics to optimize user experience and drive continuous improvements.
• Gather feedback to support the Head of Engagement in influencing product development and refining GTM strategies.
• Identify upsell and expansion opportunities by deepening relationships with existing partners.
• Work closely with Sales & Business Development to ensure seamless handoffs and cross-functional collaboration.

Required Qualifications

• Strong understanding of blockchain technology, including smart contracts, tokenomics, oracles, DeFi, Layer 1 and 2 protocols, and zero-knowledge proofs.
• 2+ years of experience in Customer Success, Account Management, or Partner Success in a Web3 environment.
• Excellent communication skills with the ability to articulate technical concepts for diverse audiences.
• Data-driven mindset with experience using CRM tools (e.g., Monday.com, Salesforce) and customer analytics.
• Proactive problem solver with a track record of driving adoption, engagement, and loyalty.
• Ability to work cross-functionally with technical and non-technical teams in a fast-paced startup environment.

Preferred Qualifications

• Experience with AI and machine learning concepts and their applications in blockchain.
• Familiarity with zero-knowledge proof (ZKP) technology and its use cases.
• Experience in scaling customer success operations for technical products.
• Background in blockchain interoperability solutions or related infrastructure.
• Strong network within the Web3 ecosystem.
• Experience organizing and leading technical workshops or webinars.

Technical Skills

• Blockchain technology and protocols
• Customer success and account management
• Data analysis and CRM tools
• Technical documentation and training
• Cross-functional collaboration
• Strategic problem-solving

Required Tools & Technologies

• CRM platforms (e.g., Monday.com, Salesforce)
• Customer analytics tools
• Collaboration tools (e.g., Slack, Notion)
• Web3 development tools and frameworks
• AI-powered insights and automation tools

What We Offer

• Fully remote work environment
• Competitive compensation package
• Opportunity to work with cutting-edge blockchain and ZKP technology
• Professional development and training opportunities
• Collaboration with a world-class team of engineers and researchers
• Impact on the future of Web3 infrastructure and interoperability