(Gov Healthcare) 6 Months Contract to Perm Patient Service Liaison (Manage VIP/ Good Customer S[...]

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A healthcare recruitment agency in Singapore is looking for a Service Coordinator to manage patient inquiries, appointments, and admissions. The ideal candidate has 3-4 years of experience in healthcare or service industries, excels in communication and organization, and can work flexible hours. You will support direct admissions and deliver exceptional service while managing multiple tasks in a fast-paced environment.

Qualifications

• 3-4 years of experience in healthcare or customer service roles.
• Ability to work on a 24/7 on-call rotation.
• Strong ethical standards in healthcare.

Responsibilities

• Coordinate appointments for patients and stakeholders.
• Address inquiries and complaints with professionalism.
• Support patient admissions and air evacuations.

Skills

Service excellence

Good communication skills

Organizational skills

Ability to multi-task

Interpersonal skills

Education

'O', 'A' Levels to Diploma

Job description

MAIN DUTIES AND RESPONSIBILITIES

• Support all enquiries from private patients, external and internal stakeholders
• Co‑ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
• Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
• Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
• Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
• Support initiatives to provide go‑the‑extra‑mile service to patients and NOKs
• Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary
• Co‑ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey
• Support direct admission and air evacuation

THE REQUIREMENTS

• 'O', 'A' Levels to Diploma
• At least 3-4 years working experience in healthcare industry or any service‑related industries, especially in frontline or customer‑fronting roles
• On rotation for 24/7 on‑call duties – Normal working hours are office hours 5 days, will have to bring home the company phone during on‑call. If activated, will have off in lieu
• Display service excellence and professionalism when interacting with patients/NOKs and managing tasks at all times
• Understands and adheres to ethical and professional standards in healthcare
• Meticulous and possess good organisational and coordination skills
• Good interpersonal and communication skills
• Driven, passionate and service minded
• Ability to exercise initiative, manage pressure and multi‑task in a fast‑paced environment

TELE me at @jacechooo or WA me at https://wa.me/[phone] NOW!

Interested candidates please submit your resume to [e-mail]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)