Global Payroll Client Services Specialist (Remote)

R; Singapore; Hybrid; SGD 25,000 - 57,000; Full time

Job summary

A global employment solutions company based in Singapore is seeking a Payroll Client Services Representative. The ideal candidate should have a solid understanding of payroll practices and a strong focus on customer service excellence. Responsibilities include managing payroll inquiries and triaging support tickets. This position offers competitive compensation and the opportunity to work remotely in a collaborative atmosphere with a proactive mindset.

Benefits

Work from anywhere

Flexible paid time off

Learning budget

Home office budget

Qualifications

• Knowledge of country-specific payroll regulations.
• Ability to explain complex information simply.
• Work in a fast-paced, cross-functional environment.

Responsibilities

• Triage incoming support tickets accurately and promptly.
• Handle payroll inquiries on payslips and deductions.
• Manage live messaging channels for real-time support.
• Maintain organized ticket documentation of interactions.
• Collaborate with teams for resolution of complex issues.
• Identify and flag recurring payroll issues for improvement.
• Assist in maintaining knowledge base articles.

Skills

General knowledge of payroll practices

Experience handling payroll queries

Focus on customer service excellence

Solid investigative skills

Clear communication skills

Proactive and collaborative mindset

Fluent in English

Job description

A global employment solutions company based in Singapore is seeking a Payroll Client Services Representative. The ideal candidate should have a solid understanding of payroll practices and a strong focus on customer service excellence. Responsibilities include managing payroll inquiries and triaging support tickets. This position offers competitive compensation and the opportunity to work remotely in a collaborative atmosphere with a proactive mindset.