Global Mobile & Mac IT Support Engineer (L3)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading IT support company in Singapore is looking for an experienced technical support specialist to provide 3rd level support for Apple Mac and mobile devices. The role requires strong expertise in Jamf Pro and Microsoft Intune, alongside responsibilities for global operations support. Successful candidates will have solid problem-solving skills and the ability to manage incidents independently, ensuring seamless service delivery across different regions. The company offers an engaging work environment and opportunities for professional development.

Qualifications

• 2-3 years experience providing Level 3 (L3) support for Apple Mac and mobile devices in an enterprise environment.
• Strong hands-on expertise with Jamf Pro and Microsoft Intune.
• Deep knowledge of iOS, iPadOS, macOS, Android, and Apple ecosystem services.

Responsibilities

• Provide coverage for global follow-the-sun operations.
• Deliver 3rd level support for Apple Mac and mobile platforms.
• Manage MDM platforms incidents and drive remediation.

Skills

Jamf Pro

Microsoft Intune

iOS

Analytical skills

Troubleshooting

Communication skills

Problem-solving

Education

Bachelor in Information Technology / Computer Science

Tools

MDM platforms

Apple ecosystem tools

Bash

PowerShell

Swift

Job description

A leading IT support company in Singapore is looking for an experienced technical support specialist to provide 3rd level support for Apple Mac and mobile devices. The role requires strong expertise in Jamf Pro and Microsoft Intune, alongside responsibilities for global operations support. Successful candidates will have solid problem-solving skills and the ability to manage incidents independently, ensuring seamless service delivery across different regions. The company offers an engaging work environment and opportunities for professional development.