Global Head of Search & Interaction Safety Operations - Trust and Safety

TikTok Pte. Ltd.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading technology company in Singapore seeks an experienced Operations Manager for Search & Interaction Safety. You will develop and execute the global operations strategy, lead workforce planning, and oversee quality and risk management initiatives. The ideal candidate has over 5 years in global operations, demonstrates excellent problem-solving and communication skills, and is capable of leading large teams. Join us to enhance user interaction safety with strategic initiatives and continuous improvement.

Qualifications

• 5+ years in global operations, trust & safety, or search quality.
• Proven experience leading large organizations with over 300 employees.
• Familiarity with policy development and risk management.

Responsibilities

• Develop and implement global operations strategy for safety.
• Lead global workforce planning and capacity modeling.
• Own evaluation quality framework and lead cross-functional remediation.
• Act as the operational counterpart for Search Product and Policy.
• Lead and inspire global operations teams across multiple markets.
• Drive transformation initiatives to modernize evaluation systems.

Skills

Strategic thinking

Analytical problem-solving

Communication skills

Stakeholder management

Education

Bachelor's Degree or higher

Job description

Responsibilities

About the team The Search & Interaction Safety Team is a lean, agile team dedicated to safeguarding user interactions across Search, Comments and Messages. Our mission is to adapt quickly and respond effectively to the evolving demands of platform safety.

By streamlining workflows and establishing efficient operational processes, we prioritize rapid problem-solving to support moderation efforts and provide seamless cross-team collaboration to address safety concerns proactively. We serve as the primary team for evaluating safety metrics and assessing the performance of both human moderation and machine-driven systems, ensuring that our safety standards remain robust and impactful. Working closely with frontline teams, we bring policies to life by providing ongoing guidance and operational support that aligns with our strategic business objectives.

Through strong partnerships with Product, Data Science, Policy, Algorithms, and front-line teams, we leverage diverse expertise to tackle safety challenges unique to user interactions. With a commitment to data-driven improvement, we have developed a comprehensive metrics system to evaluate operational effectiveness, including moderation efficiency, quality metrics, and machine performance. By regularly monitoring and enhancing our processes, we work to exceed safety targets, close performance gaps, and continuously elevate the quality of platform interactions.

Our team also leads to building scalable, adaptable safety processes that meet both current and future needs. Through continuous process development, we ensure sustainable efficiencies and maintain operational excellence, evolving with the demands of a safe and thriving community. What will

I be doing? 1. Global Operational Strategy & Execution

• Develop and implement the global operations strategy for Search & Interaction Safety across APAC, EMEA, and AMS
• Define operational OKRs, performance metrics, and success criteria for evaluation workflows.
• Drive operational readiness for new product launches, model updates, and emerging risk areas.
• Ensure consistent execution, alignment, and operational rigor across all sites.

2. Workforce & Location Strategy

• Lead global workforce planning, staffing allocation, and capacity modeling.
• Build location strategies balancing quality, cost, compliance, and business continuity.
• Oversee partner management and internal workforce models, including full-time, contract, and contingent talent.

3. Quality & Risk Management

• Own the evaluation quality framework for Search & Interaction, including calibration, audit mechanisms, accuracy improvements, and feedback loops.
• Identify root causes of evaluation gaps and lead cross-functional remediation with Policy, Product, and Engineering
• Proactively assess emerging safety risks and implement mitigation plans.

4. Cross-Functional Partnership

• Act as the operational counterpart to Search Product, Policy, Engineering, and Data Science.
• Translate product and policy requirements into clear operational workflows.
• Drive alignment on priorities, timelines, and resource needs across global stakeholders.

5. Leadership & People Management

• Lead and inspire global SIS operations teams across multiple markets.
• Develop talent, strengthen leadership bench, and ensure effective succession planning.
• Foster a culture of accountability, inclusion, high ownership, and operational excellence.

6. Strategic Initiatives & Continuous Improvement

• Lead transformation initiatives to modernize evaluation systems, workflows, and tooling.
• Implement automation, efficiency improvements, and scalability solutions.
• Measure business impact and drive continuous optimization.

Qualifications

Minimum Qualifications

• Bachelor's Degree & above
• 5+ years in global operations, trust & safety, search quality, or related domains.
• Proven experience leading large global organization with +300 HC.
• Strong problem-solving, analytical, and strategic thinking capabilities.
• Demonstrated success influencing & partnership cross-functional stakeholders at senior levels.
• Excellent communication and executive-level stakeholder management.
• Familiarity with policy development, risk management, and regulatory environments.