Global Customer Success Manager - Growth & Adoption

Deel; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A leading global payroll platform is seeking a Client Success Manager II in Singapore to manage diverse client accounts and build long-term relationships. The ideal candidate will have over 4 years of client-facing experience, a strong analytical background, and the ability to adapt in fast-paced environments. Key responsibilities include ensuring customer satisfaction, driving platform adoption, and acting as the client's trusted advisor.

Benefits

Stock grant opportunities

Flexible remote work options

Access to WeWork

Qualifications

• Minimum 4 years of relevant work experience, preferably in client-facing roles.
• Experience in fast-growth startups, consulting, investment banking, or private equity.
• Strong analytical skills and data synthesizing abilities.

Responsibilities

• Manage a diverse portfolio of accounts, focusing on growth potential.
• Identify risks that lead to churn and manage communications.
• Build regular relationships with stakeholders and conduct business reviews.
• Collect product feedback and ensure high-quality customer experience.
• Drive adoption of platform features for better retention.

Skills

Client-facing experience

Data analysis

Relationship building

Adaptability in fast-paced environments

Job description

A leading global payroll platform is seeking a Client Success Manager II in Singapore to manage diverse client accounts and build long-term relationships. The ideal candidate will have over 4 years of client-facing experience, a strong analytical background, and the ability to adapt in fast-paced environments. Key responsibilities include ensuring customer satisfaction, driving platform adoption, and acting as the client's trusted advisor.