Global BPO Accounts Receivable Manager

EVIDENT SCIENTIFIC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global technology firm in Singapore is seeking a Global BPO Accounts Receivable Manager to drive operational excellence. You will manage relationships with BPO partners, oversee accounts receivable processes, and ensure efficiency across diverse regions. Ideal candidates will possess a Bachelor’s degree and a minimum of 5 years of experience in managing BPOs. Strong analytical and vendor management skills are essential for success in this role, which demands collaboration with various internal teams.

Qualifications

• Extensive experience in managing BPO vendors.
• Strong knowledge of Accounts Receivable processes and integration with ERP systems.
• Ability to multitask and work across cultures and geographies.

Responsibilities

• Manage external relationship with BPO Partner supporting Finance operations.
• Monitor and manage AR delivery from BPO centers worldwide.
• Project manage transition of work to BPO within target deadlines.

Skills

Vendor management

Accounts Receivable processes

Negotiation skills

Analytical skills

Education

Bachelor's degree in finance/accounting or related field

Job description

About Evident

Every discovery starts with uncovering the unknown. For over a century as Olympus, we advanced optical excellence, empowering the world’s leading scientists, physicians, and engineers to see more, know more, and achieve more.

Today, as Evident, we’re building on a century of optical superiority to create next-generation micro-imaging solutions—combining renowned optics with cutting-edge digital innovation to power scientific breakthroughs and help you move confidently from observation to insight.

Our life science portfolio supports research, clinical diagnostics, and education, offering a comprehensive range of imaging methods. In industrial microscopy, we deliver precision and flexibility through laser scanning, digital, and semiconductor microscopes designed for tasks ranging from routine inspection to intricate quality control and sophisticated manufacturing analysis.

At Evident, we are paving a new path forward in microscopy. We are helping our customers advance into a new era of discovery. We are pushing the boundaries of optical technology to fuel discovery and bring the unseen into focus.

For more information, visit www.evidentscientific.com

About the Job

This is a Global BPO Accounts Receivable manager position responsible for driving service and operational excellence with the selected BPO partner, which provides global outsourcing support to Evident business world-wide. This position is based in our Singapore office.

Key Responsibilities

• Manage external relationship with BPO Partner who is supporting Finance/Accounting operations.

• Monitor and manage AR delivery from BPO centers worldwide to adequately support the business operations, ensure consistent service level, and work with the delivery teams on:

1) prompt sending of invoices to customers, eg enabling invoice dunning
2) prompt collections of open invoices within target DSO
3) timely application of cash receipts against open invoices, keeping unapplied cash to the minimum.
4) manage customer credits – including credit limit setting and controlling order releases·

• Project manage all transitioning of work to BPO in accordance with target deadlines, and assist in analysis and documenting work processes, drawing up the transitioning plan and milestones, and manage internal employees handover to the BPO.
• Where possible, help and coordinate implementation of BPO vendors’ tools, processes and methods to deliver efficiency in the company’s AR operations.
• Monitor contractual agreements for selected BPO vendor deliveries.
• Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
• Perform as functional bridge amongst external vendors as well as internal stakeholders, to ensure ample support to our operations and businesses.
• Coordinate all BPO Partner's tasks inclusive of working with external vendors and internal employees.
• Troubleshoot all BPO Partner's delivery problems and present to management as required.
• Identify improvement areas internally or business process transformation required, as well as collaborate closely with all internal stakeholders to prepare solutions.
• Identify and implement continuous improvements to work processes to enhance efficiencies associated with the BPO Partner's deliveries.
• Participate to formulate workflow processes, methods and policies for selected vendors.
• Ensure to collaborate with IT teams for IT/Finance partnership to ensure vendor partners effectively integrate their tools and processes to deliver effective and efficient services.

Key Internal Stakeholders & External Contacts

• Work with Regional accounting teams and Country Controllers in the Region, covering EMEA, China, South Korea, Japan, Singapore, India, Australia, USA and Canada to drive AR process efficiency, while maintaining or improving governance / internal controls over the AR process.
• Supports implementation of AR process automation, in collaboration with the global BPO provider.
• Support the Global Chief Accounting Officer, in driving global standardization of Accounts Receivables close processes, in collaboration with regional operational and accounting teams.

Key Skills/Core Competencies

• Extensive and proven experience in managing BPO vendors. This is a critical requirement, ideally with partners. such as Infosys, TCS, Accenture, or Gentec.
• Strong knowledge of Accounts Receivable processes, including the integration of AP technologies and tools with ERP systems in collaboration with IT.
• Ability to multitask and work effectively across cultures, geographies, and all organizational levels, from frontline staff to senior executives.
• Strong negotiation, vendor management, and decision-making capabilities.
• Excellent analytical, problem-solving, and organizational skill.

Qualifications & Experience

• Bachelor's degree in finance / accounting, business administration, supply chain management, or related field.
• Min 5 years of experience managing BPOs providing global shared services in multinational companies.