Genesys Cloud Engineer

MINDGRAPH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a skilled IT professional with experience in Genesys Cloud CX and other CCaaS platforms. The candidate should have strong scripting skills and telephony infrastructure knowledge. The role requires a bachelor's degree in Computer Science or a related field and at least 3 years of relevant experience, offering an exciting opportunity for career growth.

Qualifications

• 3+ years of experience with Genesys Cloud CX or similar CCaaS platforms.
• Strong knowledge of SIP, VoIP, and network fundamentals.
• Experience with IVR/ACD and call routing strategies.

Skills

Genesys Cloud CX experience

REST APIs and webhooks

Scripting and automation

Telephony infrastructure knowledge

CRM systems familiarity

Education

Bachelor's degree in Computer Science or related field

Job description

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience with Genesys Cloud CX (PureCloud) or similar CCaaS platforms.
• Experience with Genesys Architect, IVR/ACD, call routing strategies, and WEM (Workforce Engagement Management) modules.
• Strong knowledge of REST APIs, webhooks, and integrations with third-party platforms.
• Understanding of SIP, VoIP, telephony infrastructure, and network fundamentals.
• Experience with scripting and automation (e.g., Python, PowerShell, JSON).
• Familiarity with CRM systems (Salesforce, Microsoft Dynamics, etc.).