General Manager

THE GOOD SAMARITAN PTE. LTD.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading hospitality firm in Singapore is seeking an experienced General Manager with at least 10 years in restaurant management. You will oversee operations, lead staff, ensure quality control, and manage finances. Ideal candidates should possess strong leadership and problem-solving skills along with extensive knowledge in food and beverages. The role offers competitive compensation, professional development, and the opportunity to make a significant impact within a collaborative culture.

Benefits

Competitive compensation

Professional development and certifications

Collaborative culture

Qualifications

• At least 10 years' experience as General Manager in restaurants.
• Demonstrable managerial experience in customer service.
• Extensive knowledge of food and beverages, including capacity to recall recipes and ingredients.

Responsibilities

• Oversee workflows and processes ensuring efficient operations.
• Hire, train, and supervise staff to meet performance standards.
• Maintain quality standards and ensure compliance with regulations.
• Monitor inventory levels and manage vendors for supplies.
• Manage operating costs and analyze performance reports.
• Set KPIs and prepare reports for senior management.
• Handle operational issues in real-time and manage unexpected challenges.
• Ensure customer satisfaction and manage complaints effectively.
• Ensure safe working environments and conduct staff training.

Skills

Leadership

Operational Management

Customer Service

Financial Management

Problem-solving

Tools

Peach Works

OpenTable

Job description

Roles & Responsibilities

1. Operations Management

• Overseeing workflows and processes
• Ensuring smooth, efficient operations
• Meeting output or service targets
• Managing operational schedules and timelines

2. Team Leadership & Staff Management

• Hiring, training, and supervising staff
• Scheduling shifts and managing workforce capacity
• Motivating teams to meet performance standards
• Resolving staff conflicts and performance issues

3. Quality Control & Standards Compliance

• Maintaining quality standards (product or service)
• Ensuring compliance with safety, hygiene, and legal regulations
• Implementing standard operating procedures (SOPs)
• Conducting regular checks and audits

4. Inventory & Supply Chain Management

• Monitoring inventory levels
• Ordering supplies and managing vendors
• Reducing waste and controlling costs
• Ensuring uninterrupted supply for operations

5. Financial & Cost Control

• Managing operating costs
• Analyzing performance reports
• Improving efficiency to increase margins
• Forecasting needs and planning expenditures

6. Performance Monitoring & Reporting

• Setting KPIs and performance targets
• Monitoring productivity and efficiency
• Preparing reports for senior management
• Implementing corrective actions where needed

7. Problem-Solving & Decision Making

• Handling operational issues in real time
• Managing unexpected challenges (staff shortages, equipment failures)
• Prioritizing tasks under pressure
• Making data-driven decisions

8. Customer / Stakeholder Focus

• Ensuring customer satisfaction (diners or clients)
• Managing complaints and feedback
• Coordinating with stakeholders (suppliers, owners, corporate teams)
• Upholding brand and organizational reputation

9. Health, Safety & Risk Management

• Ensuring safe working environments
• Training staff on safety procedures
• Managing incidents and corrective actions
• Complying with regulatory requirements

Job Requirements

• At least 10 years' experience as General Manager in restaurants
• Demonstrable managerial experience in customer service
• Extensive knowledge of food and beverages (F&B), including the capacity to recall recipes and ingredients to advise patrons and wait staff
• Knowledge of restaurant management programs such as Peach Works and OpenTable
• Strong people, motivational, and leadership abilities
• Acute knowledge of money management

What We Offer

• Competitive compensation and performance-based incentives
• Professional development, certifications support, and clear growth paths
• Collaborative culture with opportunities to lead meaningful initiatives