Clinic Assistant

ETERN MEDICAL GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare provider in Singapore is seeking a full-time Clinic Assistant to support clinic operations by managing patient flow, assisting doctors, and handling billing transactions. The role requires a commitment of up to 44 hours per week including night and weekend shifts. Candidates need GCE O-level or equivalent, with a background in customer service preferred. IT proficiency and good spoken English are essential. This position offers growth opportunities and various health benefits.

Benefits

Learning & Growth opportunities

Dental, medical and Wellness programs

13-month AWS plus variable bonus

Performance incentives

Team building events

Qualifications

• Basic IT proficiency to operate Clinic Assist and Managed Care portals.
• Ability to commit to full-time work up to 44 hours including 3 night shifts and 1 weekend shift.

Responsibilities

• Triage patients and register health declarations.
• Dispense medication and collect payments accurately.
• Explain medical and health screening packages to patients.
• Arrange and book appointments for follow-up treatments.
• Assist doctors in clinical operations.
• Perform administrative duties to maintain clinic workflow.
• Process billing transactions accurately.
• Submit daily electronic insurance claims.
• Manage medication inventory.
• Maintain cleanliness of clinic facilities.

Skills

Basic IT proficiency

Customer service experience

Spoken English proficiency

Ability to speak additional languages

Education

GCE O-level, NITEC, Higher NITEC, or Diploma

Job description

Our work environment includes:

• Learning & Growth opportunities through Training and Development
• Dental, medical and Wellness programs
• 13-month AWS plus variable bonus
• Performance incentives and team incentives
• Staff welfare and benefits, birthday celebrations
• Team building events and Dinner events

Job Summary

You will support clinic operations by triaging patients, managing appointments, assisting doctors with procedures, dispensing medication, and handling billing transactions to ensure smooth and efficient patient care.

Responsibilities

• Triage patients and register their health declarations to ensure accurate patient records and prioritisation
• Dispense medication and collect payments accurately to support patient treatment
• Explain medical and health screening packages clearly to patients to help them make informed decisions
• Arrange and book appointments for follow-up treatments and vaccinations to maintain patient care continuity
• Assist doctors by chaperoning patients and supporting minor and swab procedures to facilitate clinical operations
• Perform assigned administrative duties to maintain clinic workflow and documentation
• Process billing transactions, including Healthier SG (HSG), CHAS, and Medisave payments, to ensure correct patient billing
• Submit daily electronic insurance Managed Care claims to support timely reimbursement
• Manage medication inventory by topping up stock and assisting in stocktaking to maintain adequate supplies
• Maintain the cleanliness and housekeeping of clinic facilities to provide a safe and welcoming environment

Required competencies and certifications

• Basic IT proficiency to operate Clinic Assist and Managed Care portals for patient and billing management
• Ability to commit to full-time work up to 44 hours per week, including 3 night shifts and 1 weekend shift

Preferred competencies and qualifications

• Minimum GCE O-level, NITEC, Higher NITEC, or Diploma in any discipline
• Experience in sales or customer service to enhance patient interaction
• Residence in the northeast area for convenient commuting
• Good command of spoken English to communicate effectively with patients and team members
• Ability to speak additional languages or dialects to support communication with diverse patient groups
• Positive learning attitude and passion for customer service to contribute to a supportive clinic environment