Front Office Supervisor

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

A prominent boutique hotel group in Singapore seeks a Front Office Associate to handle guest check-ins, manage reservations, and provide excellent customer service. Ideal candidates will have a Professional Certificate/NITEC and at least 2 years of experience in hospitality, alongside strong language skills and proficiency in Opera software. Competitive benefits include discounts, training resources, and staycation options.

Benefits

Discounts on F&B and room rates at 7,000+ hotels

Access to personalized learning experiences

2 nights yearly staycation

20% off Food/Alcohol Bill at Garcha Group restaurants

Qualifications

• Candidate must possess at least Professional Certificate/NITEC in any field.
• At least 2 years of working experience in a related field.
• Required language(s): English, preferable one other spoken language.

Responsibilities

• Processing guest check-ins and room assignments.
• Assist with luggage, safety box, and transportation.
• Collect payments according to policies.
• Answer enquiries about hotel services.
• Pre-register and manage reservations.
• Perform night audits during midnight shift.
• Handle loyalty membership inquiries.
• Maintain proper grooming and attire.
• Remain professional when communicating with guests.

Skills

Diligent

Trustworthy

Articulate

Education

Professional Certificate/NITEC

Tools

Opera

Marriott

Hotel Management

Job description

Overview

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Note: Restaurants & Bars

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent