Front Office Agent

THE CAPITOL KEMPINSKI HOTEL SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a dedicated front office staff member. Responsibilities include checking in and out guests, handling financial transactions, and ensuring excellent customer service. The ideal candidate has a hospitality management diploma and strong communication skills, with the willingness to work shifts, weekends, and public holidays.

Qualifications

• Prior experience in a front office role or any hospitality-related capacity is advantageous.
• Good command in spoken and written English is essential.
• Willingness to work on rotating shifts, weekends, and public holidays.

Responsibilities

• Check in and check out guests according to standards.
• Handle front office cashiers’ transactions and balance cash float.
• Answer guest requests and coordinate room status updates with housekeeping.

Skills

Customer service skills

Communication skills

Multi-tasking

Education

O levels or WSQ Front Office Certification or Diploma in Hospitality Management

Tools

Microsoft Office (Word, Excel, PowerPoint)

Opera (front desk software)

Micros (point of sale software)

Job description

SCOPE

Reporting to the Front Office Manager, the incumbent in this position is responsible for the efficient, accurate and courteous checking-in and checking-out of hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

RESPONSIBILITIES

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

REQUIREMENTS

• Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
• Prior experience in the same capacity or any other hospitality related capacity advantageous
• Knowledge in Microsoft Office (Word, Excel and PowerPoint)
• Operational knowledge of front desk operations, Opera and Micros is a plus
• Strong customer service and communication skills
• Able to multi-task
• Good command in spoken and written English is essential and any additional languages is an added advantage
• Well-groomed and professional disposition
• Willingness to work on rotating shifts, weekends and public holiday