Front Desk Receptionist

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service cum Receptionist to provide exceptional service at their front desk. This role involves managing customer interactions, supporting sales initiatives, and performing various administrative tasks. The ideal candidate should possess strong customer service skills, maintain a professional attitude, and be able to handle multiple responsibilities in a fast-paced environment. This position is offered on a 1-year renewable contract with competitive salary and benefits.

Benefits

Lunch & Tea meals provided

Bonus potential

Qualifications

• Previous experience in customer service or receptionist role.
• Ability to drive and possess a valid driving license is advantageous.
• Must maintain a cheerful and positive demeanor.

Responsibilities

• Serve as the first point of contact for walk-in customers and callers.
• Manage incoming calls and assist customers with inquiries.
• Handle administrative tasks including data entry and appointment scheduling.

Skills

Proficient customer service

Professional attitude

Organizational skills

Sales support

Positive demeanor

Job description

Role: Customer Service cum Receptionist [ 1 Year Renewable Contract ]

Industry: Automobile

Location: Sin Ming Autocity (Bishan / Upper Thomson)

Working Days: 5 Days Alternate Saturday, 9am-6pm / 9am-3pm

Salary: $$2,500 - $3,500 + Bonus

Lunch & Tea meals are provided

1. Front Desk & Reception Duties

• Serve as the first point of contact for all walk-in customers, visitors, and callers.

• Greet customers with professional attitude and provide courteous assistance.

• Manage incoming calls and route them to relevant departments.

• Handle incoming / outgoing mail, parcels, and courier coordination.

• Maintain a clean, organized, and professional reception area.

2. Professional Appearance

• Wear appropriate business attire as per company guidelines (formal or business casual).

3. Customer Service & Follow-Up Responsibilities

• Proactively call customers to remind them of regular vehicle servicing schedules.

• Provide appointment reminders to customers one day before their scheduled service.

• Explain the importance of timely car maintenance for safety, reliability, and long-term cost savings.

• Assist customers with booking service appointments and answering basic enquiries.

• Maintain strong customer relationships through consistent after-sales follow-up.

4. Sales Support, Lead Generation & Target Achievement

• Contact customers to collect details for quotations and service proposals.

• Promote Company's Automobile services, packages, and ongoing promotions.

• Proactively generate leads and help achieve monthly sales targets.

• Seekpractical ways to hit targets instead of focusing on challenges or complaints.

• Identify opportunities to improve customer engagement and revenue growth.

5. Review & Testimonial Engagement

• Encourage satisfied customers to leave reviews and testimonials.

• Guide customers through the review process and maintain feedback records.

• Support initiatives to enhance the company’s online reputation.

6. Marketing Support & Media Appearance

• Provide ideas and suggestions to support the marketing team’s campaigns and initiatives.

• Be willing to appear on video content, photos, or other media as part of promotional activities.

• Promote the company’s brand image in a professional and approachable manner.

7. Administrative Support

• Perform data entry, filing, documentation, and maintain accurate records.

• Assist with appointment scheduling and office coordination.

• Manage monthly lunch orders for staff and ensure timely delivery.

• Monitor and replenish office stationery and supplies regularly.

• Support management with other administrative tasks as needed.

8. Payment & Receipt Handling

• Receive customer payments and issue receipts accurately.

• Ensure compliance with company procedures for cash and transaction handling.

9. Work Schedule & Expectations

• Willing to work 5.5 days per week (alter. Saturday)

• Expected to stay slightly later when required to accommodate customer vehicle collection.

• Demonstrate responsibility, initiative, and a customer-first attitude.

• Maintain a cheerful and positive demeanor when interacting with customers at all times.

10. Driving Requirement

• Preferably able to drive and possess a valid driving license.

• Able to move or shift customer vehicles safely when required.

11. General Office Coordination

• Liaise with vendors or service providers for office needs.

• Perform any other ad-hoc tasks assigned by management.

Tai Jia Seng Reg No: R26159755

The Supreme Hr Advisory Pte Ltd EA No: 14C7279