Front Desk Guest Experience Agent

HOTEL BENCOOLEN COMPANY (PRIVATE) LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is seeking a dedicated Guest Service Associate. The ideal candidate will be customer-oriented, possess excellent communication skills, and be able to thrive in a fast-paced environment. Responsibilities include greeting guests, managing check-in/check-out processes, and addressing guest inquiries. A minimum of GCE 'N'/'O' level or a Diploma in Hotel Management is preferred. Candidates must be willing to work on rotating shifts, including weekends and public holidays.

Qualifications

• Customer oriented with a pleasant disposition.
• Able to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Able to speak and write well in English.
• Flair for service will be advantageous.
• Minimum GCE 'N'/'O' level or preferably a Diploma from School of Tourism/Hotel Management.
• Ability to multi-task.
• Willing to work in 3 rotating shifts.

Responsibilities

• Greet all guests in a friendly manner.
• Register and room all arrivals according to procedures.
• Perform check-in, check-out, and room change procedures.
• Assist Guest Services Executive to adhere to hotel policies.
• Attend to guests' complaints and inquiries.
• Maintain cashier float and report of money received.
• Conduct shift briefings for hotel activities.

Skills

Customer oriented with a pleasant disposition

Excellent communication and interpersonal skills

Ability to multi-task

Able to work in a fast-paced environment

A flair for service

Education

Minimum GCE 'N'/'O' level or Diploma from School of Tourism/Hotel Management

Job description

A hospitality company in Singapore is seeking a dedicated Guest Service Associate. The ideal candidate will be customer-oriented, possess excellent communication skills, and be able to thrive in a fast-paced environment. Responsibilities include greeting guests, managing check-in/check-out processes, and addressing guest inquiries. A minimum of GCE 'N'/'O' level or a Diploma in Hotel Management is preferred. Candidates must be willing to work on rotating shifts, including weekends and public holidays.