Front Desk Executive

PREMIUM HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality management company in Singapore seeks passionate individuals for customer service roles. Candidates should possess fluency in English, enjoy teamwork, and be flexible with shifts. Duties include welcoming guests, assisting with inquiries, and maintaining cash operations. Join a supportive environment with incentives and allowances.

Benefits

Duty Meal allowance

Uniform allowance

Attractive incentives and bonus

Staff rates at Accor hotels

Birthday leave

Qualifications

• Passionate individuals who love customer service.
• Ability to work independently and in a team.
• Flexible to work day and night shifts, including weekends.

Responsibilities

• Provide quality customer service; greet guests and ensure smooth check-in/check-out.
• Understand hotel room categories and rates for Front Office operations.
• Assist guests with enquiries and follow up on requests.
• Maintain an accurate cash float.
• Perform any other ad-hoc duties as assigned.

Skills

Customer service

Fluency in English

Teamwork

Job description

Job Details (Here’s what you can expect!)

• 5 days’ work week and overtime
• Duty Meal allowance and uniform allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Job Responsibilities

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.
• Accounting and maintaining an accurate cash float.
• Any other ad-hoc duties assigned.

Job Requirements

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in a team
• Work on weekends and public holidays
• Work day shifts and night shifts