Live Chat Agent

Mashreq Bank; Remote; SGD 20,000 - 60,000; Part time

Job summary

A leading financial institution is seeking Remote Live Chat Agents to join their customer support team. This role involves providing real-time assistance to customers through chat, handling multiple inquiries concurrently while maintaining professionalism. Candidates should possess exceptional English skills and have at least one year of experience in digital support. The position is fully remote with flexible hours and an hourly compensation structure that includes performance incentives.

Qualifications

• 1+ year of experience in a Live Chat or Digital Support role.
• Minimum typing speed of 50 WPM with high accuracy.
• Must be available to start immediately.

Responsibilities

• Respond to live chat inquiries instantly and professionally.
• Manage 3–4 concurrent chat sessions.
• Log common customer pain points for product team.

Skills

Exceptional written English skills

Multitasking ability

Fast and reliable communication

Tools

Zendesk

Intercom

Tawk.to

Job description

We are hiring 3 Remote Live Chat Agents to join our customer support team immediately. In this role, you will provide real-time assistance to our customers through digital chat platforms. We need fast, reliable, and professional communicators who can handle multiple conversations at once. This is a 100% remote freelance position.

Key Responsibilities:

• Respond to live chat inquiries instantly and professionally.

• Answer product questions and help resolve customer issues.

• Manage 3–4 concurrent chat sessions without losing quality.

• Log common customer pain points for the product team.

• Maintain a high customer satisfaction (CSAT) score.

Requirements:

• Experience: At least 1 year in a Live Chat or Digital Support role.

• Typing Speed: Minimum 50 WPM with high accuracy.

• Communication: Exceptional written English skills.

• Multitasking: Ability to switch between multiple tabs and chats quickly.

• Availability: Must be able to start immediately.

Technical Requirements:

• Internet: Reliable high-speed connection (Fiber preferred).

• Hardware: Personal laptop or PC with a minimum of 8GB RAM.

• Software: Familiarity with tools like Zendesk, Intercom, or Tawk.to.

• Environment: A quiet, distraction-free workspace.

Work Details:

• Shift: Various shifts available (24/7 coverage needed).

• Schedule: Flexible hours; minimum 20 hours per week.

• Mode: 100% Remote / Work from Home.

• Compensation: Hourly rate + performance incentives.

• Team Size: 3 Vacancies available.