Fraud Investigator (Bank) #ESY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore seeks candidates to investigate alleged scam cases involving retail customers. The role involves analyzing suspicious banking transactions, preparing detailed reports, and recommending fraud prevention strategies. Candidates will work closely with the Anti-Scam Centre and ensure compliance with relevant regulations. Interested applicants should email their resumes to the provided contact. Only shortlisted candidates will be contacted.

Responsibilities

• Investigate alleged scam cases reported by retail customers.
• Maintain case tracking to monitor service level agreements.
• Analyze suspicious banking transactions and initiate blocking actions.
• Manage blacklisting on suspicious banking transactions.
• Collaborate with the Anti-Scam Centre to resolve scam cases.
• Prepare detailed investigation reports with findings and recommendations.
• Recommend fraud prevention strategies based on current scam trends.
• Conduct site visits for investigation purposes.
• Assist in admin and ad hoc projects as assigned.

Job description

Responsibilities

• Investigate into alleged scam cases reported by retail customers in accordance.
• Maintaining case tracking to monitor service level agreement for scam investigation.
• Analyzing suspicious banking transactions and initiating blocking actions in accordance with SOP.
• Blacklisting management on suspicious banking transactions.
• Close collaboration with Anti-Scam Centre (ASC) to resolve scam cases which include fund tracing and execution of seizure order. Maybe required to co-locate at ASC’s premise.
• Prepare detailed investigation report which includes case findings, evidence, and case recommendations.
• Recommend fraud prevention strategies based on present scam trends and modus operandi to mitigate financial crime risk.
• Managing case conference with customers.
• Conduct site visits for investigation purpose.
• Support other business unit with case mediation and arbitration.
• Ensure compliance with regulations such as Banking Act and etc.
• Collaborate with internal stakeholders for anti-scam strategy such as escalating scam advisory.
• Provide guidance to internal stakeholders on emerging scam trends.
• Assist in admin and ad hoc projects work as assigned.

Interested candidates, please email your resume to [e-mail]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.