Food Services Operations Manager

SGO TAS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A food service company in Singapore is looking for a Food Service Manager to oversee daily operations and lead a team. The ideal candidate will have a Bachelor's Degree and several years' experience in food service management. Responsibilities include ensuring compliance with health regulations, enhancing customer relationships, and optimizing service operations. Strong leadership and communication skills are essential for success in this role.

Qualifications

• Proven experience in food service management or a similar role.
• Strong leadership and team management abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee efficient daily operations of the food service business.
• Build and maintain strong customer relationships.
• Lead and manage a high-performing team of employees.

Skills

Leadership

Customer Service

Food Safety Knowledge

Communication

Problem-solving

Education

Bachelor’s Degree in Business or relevant fields

Job description

Key Responsibilities:

Operational Management:

• Oversee the efficient and effective daily operations of the food service business.
• Manage food safety, hygiene, and compliance with health regulations.
• Optimize workflow and ensure smooth service operations.
• Assist in planning and execution of advertisements, marketing promotions, events, and roadshows.

Customer Service Excellence:

• Build and maintain strong customer relationships to enhance brand loyalty.
• Handle customer inquiries, complaints, and feedback to ensure satisfaction.
• Implement strategies to improve overall customer experience.

Team Leadership & Training:

• Lead and manage a high-performing team of employees.
• Conduct staff meetings to ensure alignment with company goals and policies.
• Provide training and development programs to enhance team skills and efficiency.

Security & Compliance:

• Ensure all security protocols and procedures are followed.
• Monitor and address any potential security risks within the establishment.

Cross-Functional Support:

• Assist in other operational areas as needed.
• Collaborate with other departments to achieve business goals.

Qualifications & Skills:

• Proven experience in food service management or a similar role.
• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Knowledge of food safety regulations and industry best practices.
• Ability to work in a fast-paced environment and adapt to changing needs.
• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate