Food & Beverage Supervisor

IHG Hotels & Resorts; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global hospitality company in Singapore seeks a Food & Beverage Assistant to promote dining experiences and ensure high-quality service. Key responsibilities include assisting the operation manager, training team members, and ensuring excellent customer service. Ideal candidates will have a vocational certificate in hotel management and at least three years of related experience. This position includes various employee benefits, including meal allowances and discounts at IHG properties.

Benefits

Meal Allowance

Birthday Off

Medical Benefits

Dental Benefits

Insurance Coverage

F&B Discounts

Special Employee Rate

Room to Grow Opportunities

Qualifications

• Minimum 3 years of related experience in a similar role.
• Ability to train and educate team members effectively.
• Strong understanding of responsible alcohol service.

Responsibilities

• Assist in driving promotions for great dining experiences.
• Conduct shift briefings on operational requirements.
• Coach and discipline staff while providing feedback.

Skills

Customer service

Teamwork

Communication

Food and Beverage knowledge

Education

High School or Vocational Certificate in Hotel Management or related field

Job description

Financial returns

• Assist the Food & Beverage Operation Manager in driving promotions that deliver great dining experiences for the guests at our F&B Outlets
• Assist in placing orders to vendors and compute costs for each beverage, ingredient, supply or other materials.
• Guests are conversed with in relation to the food and beverage products
• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
• Promoting and selling cocktails to guests
• Recycles where-ever possible and enforces cost saving measures to staff
• Guests are conversed with in relation to the food and beverage products

People

• Communicates to his / her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings, other meetings and training sessions as scheduled
• Ensuringn team members are current on product knowledge, product offerings and promotions
• Educate and train all team members in compliance with Hotel Indigo Singapore Katong standards and policies. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.

Guest experience

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Works with Food & Beverage Operation Manager and Human Resources to ensure the departmental performance of staff is productive.
• Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
• Provide input for probation and formal performance appraisal discussions in line with company guidelines
• Ensure new staff attend Cluster Orientation/Katong Orienation/Neighbourhood Walk within first month of hire
• Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
• Provides prompt, courteous customer service by discovering customer needs and management support, by ensuring that every experience will be fast, friendly, and delicious.
• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering/Housekeeping Department immediately of any maintenance and repair needs.

Qualifications And Requirements

High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 3 year of related experience or an equivalent combination of education and experience.

Benefits

• Meal Allowance
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.