Food & Beverage Executive - Gingerlily (Hilton Singapore Orchard)

Hilton Worldwide, Inc.; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading global hospitality company as a Food & Beverage Executive, where you'll be at the forefront of delivering exceptional guest experiences. This role involves overseeing the efficient service of food and beverages, ensuring high standards are met, and leading a dedicated team in a vibrant restaurant environment. With a focus on customer satisfaction, you'll play a key role in maintaining operational excellence while promoting the unique offerings of the establishment. If you are a motivated individual with a passion for hospitality and a flair for leadership, this opportunity is perfect for you.

Qualifications

• 2-4 years supervisory experience in a 4- or 5-star hotel.
• Strong English communication skills, both verbal and written.

Responsibilities

• Ensure high-quality service in line with Hilton standards.
• Supervise team members and manage reservations effectively.
• Promote Hilton’s services and facilities to guests.

Skills

Customer Service

Communication Skills

Team Leadership

Problem Solving

Flexibility

Education

High School Diploma

Hospitality Management Degree

Job description

Job Description - Food & Beverage Executive - Gingerlily (Hilton Singapore Orchard) (HOT0AMQ4)

Job Description

Food & Beverage Executive - Gingerlily (Hilton Singapore Orchard) (HOT0AMQ4)

Work Location

Hilton Singapore Orchard, 333 Orchard Road, Singapore 238867

About Hilton

With thousands of hotels in over 100 countries, Hilton offers countless opportunities to delight. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more. We aim to provide exceptional experiences to travelers worldwide, emphasizing guest delight, team member support, and owner satisfaction.

Position Summary

The Food & Beverage Executive is responsible for ensuring the efficient and professional service of food and beverages in the restaurant, maintaining budgeted profits through effective cost and stock control. This role involves supervising team members and ensuring all guests receive high-quality service in line with Hilton standards, policies, and procedures.

Key Responsibilities

1. Maintain a high customer service focus, always keeping guests in mind.
2. Take initiative to resolve issues and communicate clearly with guests and colleagues.
3. Contribute ideas to improve operational and environmental procedures.
4. Promote Hilton’s services and facilities to guests and suppliers.
5. Ensure safety for yourself and others in the workplace.
6. Know and explain the food and beverage menu contents, including dietary requirements.
7. Work with management to improve customer service.
8. Complete product knowledge checklists.
9. Suggest menu options suitable for guests of different nationalities.
10. Familiarize with other outlet menus to recommend alternatives.
11. Know the operating hours of all outlets.
12. Recommend other restaurants and local attractions to guests.
13. Check team members' product knowledge regularly.
14. Ensure restaurant areas are set up to standard for all service periods.
15. Manage reservations and ensure readiness for large bookings.
16. Assist team members and carry out duties as requested by the manager.
17. Brief team members before shifts and review shift performance.
18. Greet guests warmly, assist with queries, and ensure service standards are met.
19. Maintain cleanliness and operational standards in all areas.
20. Supervise restaurant staffing, control labor costs, and adjust schedules as needed.
21. Assist in training new and existing team members.
22. Provide constructive feedback to develop team skills and confidence.
23. Lead by example, offering professional skills and direction.
24. Complete handovers and briefings at shift change.
25. Perform additional duties as assigned.

Candidate Profile

Ideal candidates will have:

• 2-4 years supervisory experience in a 4- or 5-star hotel.
• Strong English communication skills, both verbal and written.
• Motivation, enthusiasm, and a willingness to learn.
• Flexibility and positive response to changing requirements.
• Team-oriented attitude and leadership skills.
• Outgoing personality and ability to work long hours.

Working at Hilton

Hilton is a leading global hospitality company committed to delivering exceptional guest experiences. Our vision is to fill the earth with the light and warmth of hospitality, supported by our dedicated team members who are at the heart of everything we do.