Food & Beverage Captain

IHG Hotels & Resorts; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global hospitality company in Singapore is seeking a dedicated individual for guest service roles. The ideal candidate will possess a High School or Vocational Certificate in Hotel Management or a related field along with one year of experience. Responsibilities include excellent guest service, knowledge of menu items, and maintaining communication within the team. The company provides a competitive salary and perks such as meal allowances and employee discounts.

Benefits

Meal Allowance

Birthday Off

Medical Benefits

Dental Benefits

Insurance Coverage

25-50% F&B Discount

Special Employee Rate

Room to Grow Opportunities

Qualifications

• 1 year of relevant experience in a related field.
• Ability to work in a team and maintain effective working relationships.
• Understanding of food and beverage menu items.

Responsibilities

• Provide excellent guest service and food/beverage knowledge.
• Maintain proper communication with superiors and team members.
• Participate in daily briefings and training sessions.

Skills

Guest service

Communication

Knowledge of food and beverage

Personal grooming standards

Education

High School or Vocational Certificate in Hotel Management

Job description

Financial returns

• Guests are conversed with in relation to the food and beverage products

People

• Communicates to his / her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings, other meetings and training sessions as scheduled

Guest experience

• Have a complete knowledge of all food and beverage menu items available to Room Service and pool side.
• Have a good knowledge of wine and wine pairings.
• Greet Guests appropriately and provide service upon items ordered promptly.
• Occasionally take room service orders by telephones and by the in room ordering guest Apps / other devices.
• Collect orders from the kitchen, ensure they have been prepared and presented correctly.
• Read and retain all pertinent information regarding daily promotions, food and beverage specials.
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
• Check storage areas for proper supplies, organization, and cleanliness.
• Must be able to anticipate guest or operational needs.
• Ensure room service equipment's are functioning properly, report any problems to the Room Service Manager.
• Maintain high standards of personal grooming, which includes wearing the proper uniform and name tag at all times.
• Perform any other duties as assigned by the Food and Beverage Operation Manager.

Qualifications and Requirements

High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.