Financing and Client Services Associate / Vice President

Credit Agricole Corporate And Investment Bank; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading financial institution in Singapore seeks a professional to manage KYC processes and ensure effective client servicing. The role involves coordinating KYC onboarding activities, supporting Front Office with account-related tasks, and assuring compliance with regulatory requirements. The ideal candidate will have experience in KYC and a solid understanding of regulatory frameworks, coupled with excellent communication and project management skills. A proactive approach to issue resolution is essential in this role.

Qualifications

• Experience managing KYC onboarding and account servicing.
• Strong understanding of regulatory frameworks and compliance requirements.
• Ability to communicate effectively with clients and stakeholders.

Responsibilities

• Manage KYC onboarding, periodic review, and closure processes.
• Support Front Office with account opening and client communication.
• Ensure compliance with legal and regulatory requirements.

Skills

KYC processes

Regulatory compliance

Client servicing

Communication skills

Project management

Job description

Financing & Client Services (FCS) is responsible for several cross‑functional activities across the Financing Bank, including Agency and Transaction Management, Cash & RSF client servicing, and KYC Support and Services. FCS plays a key role in enabling business growth while ensuring operational excellence and robust risk management.

Within FCS, KYC Support & Services oversees client onboarding, periodic reviews, regulatory compliance, and account opening activities for the bank’s corporate and correspondent banking clients. The team acts as a critical operational partner to Front Office, enabling seamless client experience and supporting business lines such as Energy & Real Assets (ERA), Corporate & Leveraged Finance (CLF), International Trade & Transaction Banking (ITB), and Distribution & Asset Rotation (DAR).

This role is responsible for managing and coordinating KYC processes, account opening, and ongoing client servicing requirements. It ensures the timely and compliant execution of onboarding and maintenance activities while supporting Front Office with proactive communication, issue resolution, and risk management. The position also contributes to broader FCS initiatives, system enhancements, and regulatory‑driven projects as the function continues to expand.

Main responsibilities:

1. KYC / Supporting Front Office:

• Manage KYC onboarding, periodic review, modification, and closure processes in accordance with internal policies and regulatory requirements.
• Receive briefings from business lines on upcoming transactions/deals and initiate KYC processes with the KYC Platform.
• Liaise with Clients and Internal Stakeholder to obtain required information and documentation.
• Verify receipt of original documents in accordance with bank standards; ensure completeness and accuracy.
• Coordinate closely with Front Office, KYC teams, and other support functions to ensure timely completion of KYC cases or issues.
• Provide proactive guidance to Front Office on KYC requirements, regulatory expectations, and process‑related matter.
• Escalate red flags and potential concerns to Financial Security as required.
• Draft clear, concise, and well‑structured memos to articulate KYC risks, document mitigating measures, and support escalation or approval processes with Financial Security and relevant stakeholders.
• Participate in projects related to regulatory updates, remediation exercises, audits, new processes, and system enhancements.

2. Client servicing

• Support Front Office with the timely opening of current accounts, ensuring all required documentation is received in original or certified form.
• Serve as key contact for clients on account‑related matters and cash management enquiries.
• Ensure efficient communication and issue resolution to maintain high client satisfaction and strong business relationships.

Legal and Regulatory Responsibilities:

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.