Financial Services Support Specialist (6-Month Contract)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A leading human resource company in Singapore is seeking a Customer Service Officer to manage phone and email inquiries with high accessibility. The role requires attending to both customer and distribution partner requests efficiently within stipulated service standards. Candidates need a minimum of 'A' Levels or diploma and should possess excellent interpersonal communication skills. This position is a 6-month contract, with a completion bonus. Interested candidates can apply through the official job application platform.

Qualifications

• Candidates should hold at least 'A' Levels or a diploma.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Attend to enquiries and requests from phone calls/emails.
• Update information in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up to customers.
• Alert management of issues for escalation.
• Prepare service requests accurately.
• Work closely with stakeholders.
• Deliver service requests within standards.
• Undertake additional projects as assigned.

Skills

Good interpersonal and communication skills

Education

Min ‘A’ Levels or Diploma

Job description

A leading human resource company in Singapore is seeking a Customer Service Officer to manage phone and email inquiries with high accessibility. The role requires attending to both customer and distribution partner requests efficiently within stipulated service standards. Candidates need a minimum of 'A' Levels or diploma and should possess excellent interpersonal communication skills. This position is a 6-month contract, with a completion bonus. Interested candidates can apply through the official job application platform.