Field Service Technician

Smiths Detection; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global safety solutions provider is seeking a Field Service Technician in Singapore. The role involves delivering quality service and maintaining equipment at various client locations, including airports and courthouses. Candidates should have a diploma in technical training and 2-3 years of relevant experience, possessing strong communication and customer service skills. This position offers opportunities for growth and flexibility with a focus on team dynamics and customer satisfaction.

Benefits

Training and career growth opportunities

Inclusive work environment

Flexibility in benefits

Qualifications

• 2-3 years’ experience in troubleshooting and field repair of electrical/electronic systems.
• Class 3 driving license is preferred.
• Technical knowledge in Electrical, IT, Hydraulics, and Air-conditioning Systems.

Responsibilities

• Comply with Health, Safety and Environmental policies.
• Install, train, repair, and maintain equipment in a timely manner.
• Provide technical support to customers.

Skills

Communication Skills

Customer Focus

Teamwork

Technical Skills

Education

Diploma or equivalent technical training

Job description

Job Description

Primary Position Objective

The primary role of a Field Service Technician is to be a team-player in the Service team, delivering quality service to our client. This candidate must possess good relevant technical skillsets and a strong sense of ownership and responsibility as an individual contributor.

Key Responsibilities

• Comply with all Health, Safety and Environmental policies.
• Support organization’s objectives and policies.
• Responsible for all assigned tasks, not limited to installation, training, repair and maintaining the equipment in a timely manner so to achieve the needed customer satisfaction.
• Review and support the Shift Lead on all equipment issues and performances so to prepare the customer report.
• Report all tools and test equipment in ensuring they are properly calibrated and maintained.
• Seeks to provide technical support to customers and other service professionals as required.
• Support all ad-hoc projects.
• Maintains clear and concise business communication proficiency, both oral and written.
• Exercises every available measure to control and minimize costs.
• All other duties assigned by the Shift Lead including oversea projects.

Qualifications

Education / Training

Diploma or equivalent technical training on Electrical / Electronic, IT, Hydraulics and Air-conditioning Systems. Candidates on Higher Nitec with relevant experience will be considered as well.

Experience

Minimum of 2-3 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge / Skills

Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Class 3 driving license is strongly preferred.

Supervises

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.

Physical / Mental Requirements

• Possess excellent organizational, communication, interpersonal skills with the ability to multi-task.
• Excellent customer service skills and the ability to handle stressful situations.
• Independent, self-motivated, reliable, and accountable individual with unreserved initiative.
• Physically and mentally fit.
• A positive personality with good sense of humor, good sense of urgency, responsible, honest and ready to work together as a team is highly valued and appreciated.

Work Environment

Work environment will be at customer site. Service will typically be rendered at airports, jails, courthouses, cruise ships or other locations as required by the Line Manager.

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial andlifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Equal Employment Opportunity Statement

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.