Field Service Engineer (Power System/UPS)

JDA WMS PTE. LTD.; Singapore; Hybrid; SGD 45,000 - 75,000; Full time

Job summary

A technology solutions provider in Singapore is looking for a Field Service Engineer to deliver 24/7 technical support and service training to customers in the Asia Pacific region. The ideal candidate will have an electrical or mechanical engineering background and experience in field service or technical support. Responsibilities include troubleshooting, installations, and maintaining strong relationships with clients. Willingness to travel is necessary, alongside a problem-solving attitude and excellent customer service skills.

Qualifications

• Relevant field service or technical support experience is essential.
• Willingness to travel across Asia Pacific and Southeast Asia is required.
• Hands-on, task-oriented mindset is crucial.

Responsibilities

• Provide 24/7 standby and emergency technical support to customers.
• Handle installation, commissioning, and maintenance of equipment.
• Investigate product issues and recommend solutions.

Skills

Strong problem-solving skills

Customer service skills

Team player

Education

Diploma or Degree in Electrical/Mechanical Engineering

Tools

Familiarity with power generation systems

Job description

Key Responsibilities

• Provide 24/7 standby and emergency technical support to customers.
• Handle installation, commissioning, maintenance, and on-site training.
• Support distributors/end-users with troubleshooting and site recovery.
• Investigate product issues, identify root causes, and recommend solutions.
• Review warranty claims and assess repair scope.
• Maintain strong relationships with key customers until issues are resolved.
• Prepare clear and systematic service reports.
• Develop and deliver service training to distributors and dealers.
• Keep all technical documents and training materials updated.

Requirements

• Diploma or Degree in Electrical/Mechanical Engineering.
• Years of relevant field service or technical support experience.
• Willing to travel across Asia Pacific and Southeast Asia.
• Strong problem-solving and customer service skills.
• Familiarity with power generation, electrical systems, and engine control units (e.g., John Deere ECU, KDI ECU) is a plus.
• Team player with a hands‑on, task‑oriented mindset.

If interested, please submit your application with your expected salary and resume.

We regret that only short‑listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.

JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai

EA License No: 23S1595 | EA Registration No: R2512783